| Check-in process |  4.2 / 5 |
|---|---|
| Working order of facilities / equipment |  3.8 / 5 |
| Overall value for money |  3.4 / 5 |
| Performance of staff |  4.0 / 5 |
| Your room | 3.7 / 5 |
| Overall experience | 3.8 / 5 |
| Order and cleanliness of the hotel | 3.9 / 5 |
| Guest Rating | 3.8 / 5 |
4.3 / 5
Anonymous
on 10/11/2004
(Solo leisure traveller)
very comfortable and good value for money
Overall: I booked this hotel for a friend from America who was staying in Colchester for one night between destinations and she was very happy with the room, hotel staff and facilities. When we dropped her off on Saturday evening there was a wedding reception going on and the receptionist said that if after 11pm she was being affected by the noise just to let them know. However, the room they had allocated her was on the far side of the hotel and there was no chance of her hearing a thing. (1538084)
4.0 / 5
Anonymous
on 01/07/2009
(Mature couple)
Beautiful surroundings. Peaceful.
TV could be labelled to say 'master switch by bed'. Was not obvious to start with. Final details of how to arrive (from London)by car could be improved and Borough Road is also 'Entrance to UoEssex.
Overall: Very pleasant and pleasing (107311697)
3.1 / 5
Anonymous
on 12/03/2009
(Mature couple)
Staff were polite and friendly.
Paint flaking off the walls in the dining room.
Bathroom badly needs work ---- rust behind taps.
The bed was only 4ft 6ins wide and my wife and I are used to a larger size. When one is paying £90 per night you would expect to be nearly as comfortable as you are at home with at least a 5ft bed. Also there was only one armchair ?
Overall: Whilst this is only a three star hotel, you do not expect to be less comfortable than when you are at home. When we asked for a larger bed we were told it would cost an extra £47. Better value can be found elsewhere. (107410113)
3.4 / 5
Anonymous
on 26/08/2008
(Mature couple)
staff excellent
reading your welcome pack we had no radio, no extra channels on tv.
The soap sispenser in bath broken so too late once in bath. Bathroom not as Not too badclean as expected.
Overall: not too bad (107180555)
4.0 / 5
Anonymous
on 27/06/2008
(Mature couple)
(108043490)
3.6 / 5
Paul [Lincs, GB]
on 06/06/2008
(Solo business traveller)
Internet booking very easy, reception staff excellant
Evening meal poor with a very limited menue would not entice people to eat in the hotel from outside.
Overall: Buildings good, at least not like a chain, stay let down by the evening meal (97804454)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.