| Check-in process |  3.9 / 5 |
|---|---|
| Working order of facilities / equipment |  3.6 / 5 |
| Overall value for money |  3.3 / 5 |
| Performance of staff |  4.2 / 5 |
| Your room | 3.4 / 5 |
| Overall experience | 3.7 / 5 |
| Order and cleanliness of the hotel |  4.0 / 5 |
| Guest Rating | 3.7 / 5 |
3.0 / 5
Anonymous
on 16/09/2009
(Mature couple)
Good location, traditional hotel feel
Decor and finish tired, awful ceiling tiles, wallpaper peeling in some places, Shower temperature difficult to control - either scalding hot or tepid.
Overall: Despite comments we would consider stating again as the location is very convenient. (108586404)
1.9 / 5
Rakesh [Bray, GB]
on 13/04/2009
(Group of adult friends)
Quiet location
room decor not maintained. radiator not working. was charged £15 for extra bed - when booking clearly states £7.50. No shower, but bathroom has warning notice about using shower safely. water pressure very poor. every time water or toilet used there was a loud motor running.
Overall: Not very good - poor customer service (107365926)
4.9 / 5
Anonymous
on 27/02/2009
(Mature couple)
The hotel is comfortable, accessible and in a good position.
Friendly service.
Hotel website had a link to car hire. When we had completed the booking it turned out we had to collect and return from Knotty Ash, 45 minutes drive away. A local firm would have been much better for us.
(107483228)
4.7 / 5
Anonymous
on 26/02/2009
(Mature couple)
(107360565)
4.6 / 5
Geraldine [London, GB]
on 07/01/2009
(Family with young children)
Grand four poster bed. Friendly informa service. Beautiful old tiled floor and great staircase.
Room smelled of tobacco smoke.
Overall: Great. (107198584)
4.9 / 5
Leanne [Drighlington, GB]
on 03/11/2008
(Solo leisure traveller)
(107192418)
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