| Check-in process | 3.5 / 5 |
|---|---|
| Working order of facilities / equipment | 2.7 / 5 |
| Overall value for money | 2.5 / 5 |
| Performance of staff | 3.4 / 5 |
| Your room | 2.6 / 5 |
| Overall experience | 2.9 / 5 |
| Order and cleanliness of the hotel | 2.8 / 5 |
| Guest Rating | 2.9 / 5 |
Helpful staff
No lift
Overall: Pleasant (97256366)
Relatively quiet, warm.
No light in bathroom for the first 24 hours. No towels, had to ask and got one. No choice of breakfast, other than toast. No milk for coffee. Very old, not decorated for ages.
Overall: Convienient. (97270090)
rooms dirty bad smell
Overall: as the stay was short we put up with it but had we been staying longer we would have looked elswere (107212566)
Staff were friendly and helpful, hotel was very central in a good location.
Hotel bedroom was not as clean as it should have been.
Overall: The hotel was adequate for an overnight stop but would not recommend that anyone stays longer than one night. (97809996)
Large room, clean, excellent location and friendly staff
A little noisy but you got to expect that when you are so contral
(99683080)
It was very close to the West End of London and easy to locate
The shower required to be held in one hand while using it. A fixing bracket on the wall would have improved the situation. There was only one chair in a room able to accommodate three people
Overall: Generally the accommodation was adequate for our requirements. The small omissions as outlined above would have made the stay that much better (99489398)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.