| Check-in process |  3.9 / 5 |
|---|---|
| Working order of facilities / equipment | 3.7 / 5 |
| Overall value for money | 3.6 / 5 |
| Performance of staff | 3.7 / 5 |
| Your room |  3.4 / 5 |
| Overall experience | 3.6 / 5 |
| Order and cleanliness of the hotel | 3.9 / 5 |
| Guest Rating | 3.7 / 5 |
4.6 / 5
Anonymous
on 11/10/2004
(Solo leisure traveller)
Centrally located with small but clean rooms. Try for upper levels facing street and away from elevator. Cable TV, good hot shower, adequate continental breakfast and surprisingly quiet. The staff were wonderful, particularly after I had to leave early due to a family emergency - not only were they very helpful, the management refused to take my payment for partial day stay!
No tea and coffee making facilities but available at hotel bar for £1. TV does not have a remote control (but you can get one for a £10 deposit which also enables you to use the radio).
Overall: The hotel is close to the Heathrow Express train at Paddington Station (two blocks) which was much appreciated after the flight from Australia - took me five minutes to walk from station to hotal with my bag. Close to underground and buses (off-peak day pass after 9:30am is £4.30). The neighbourhood has a few cafes, bars and restaurants (Mimo's is good if you want a full breakfast), internet place, drycleaners, souvenir shops and dozens of B&Bs - just about everyone is a tourist. If you are a non-smoker, be sure to check if they have non-smoking rooms - I didn't make a specific request but it was a smoking room (I am a smoker so not a problem for me). The Nayland is value for money, recommended if you want a centrally located place near the tourist spots and a clean and quiet room to sleep and shower. Active Hotels had very good rates, much cheaper than rack rates. (1515903)
4.1 / 5
Anonymous
on 06/12/2009
(Solo business traveller)
(108898599)
4.4 / 5
Steven [Carterton, GB]
on 30/11/2009
(Solo business traveller)
(108942837)
3.7 / 5
Anonymous
on 10/10/2009
(Group of work colleagues)
(108779509)
3.6 / 5
Anonymous
on 27/08/2009
(Group of adult friends)
(108977676)
4.1 / 5
Anonymous
on 23/07/2009
(Solo leisure traveller)
Nice tidy, cool room. Very comfortable bed. Good room facilities including safe.
Fruit would have been good in the breakfast.
Overall: Good, adequate, all I needed for a budget B and B. (108403095)
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