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3 star

Swallow Chaucer Hotel, Canterbury

63 Ivy Lane, Canterbury, CT1 1TU
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Guest Reviews

Summary of Guest Ratings

Check-in process 4.0 / 5 4.0 / 5
Working order of facilities / equipment 3.7 / 5 3.7 / 5
Overall value for money 3.4 / 5 3.4 / 5
Performance of staff 4.0 / 5 4.0 / 5
Your room 3.5 / 5 3.5 / 5
Overall experience 3.7 / 5 3.7 / 5
Order and cleanliness of the hotel 3.7 / 5 3.7 / 5
Guest Rating 3.7 / 5 3.7 / 5

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Guest Reviews

4.0 / 5 4.0 / 5 Michael [Magham Down, GB] on 01/11/2009 (Mature couple)

The stall where excellent. The room was reasonably clean. The linen and towels etc were excellent.

The ventilation system was noisy in the room we stay in. The fan in the bathroom didn't work. The hotel is in need of some TLC.

Overall: We enjoyed our stay and thought it was good value for the money  (108459649)

3.4 / 5 3.4 / 5 Anonymous on 02/09/2009 (Solo leisure traveller)

 (108788503)

2.3 / 5 2.3 / 5 David [London, GB] on 01/09/2009 (Young couple)

Good location, parking.

Tired rooms need a lift.

Overall: Not great value for money but generally adequate for a 1 night stay.  (108283261)

4.4 / 5 4.4 / 5 Anonymous on 30/08/2009 (Group of adult friends)

Proximity to City Comfort Pleasant demeanour of staff

No lift Evening meal mediocre

Overall: Excellent experience.The hotel did a lot to majke our visit to canterbury enjoyable  (107789443)

2.7 / 5 2.7 / 5 Anonymous on 08/07/2009 (Mature couple)

Staff were friendly and helpful Bathroom facilities were good

Booked as a double room but the bed was extremely small and caused us discomfort during the night Earl Grey tea was on the breakfast menu but not available. Food was o.k but expensive

Overall: Not good value for money compared with other hotels in Canterbury that we have used recently for overnight stays  (107749813)

3.7 / 5 3.7 / 5 Anonymous on 31/05/2009 (Mature couple)

Nice Room

creaking Floorboards of upstairs people woke us up twice during the night and again in the morning

Overall: Reasonable  (107792858)

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