| Check-in process |  4.3 / 5 |
|---|---|
| Working order of facilities / equipment |  4.0 / 5 |
| Overall value for money |  3.6 / 5 |
| Performance of staff | 4.3 / 5 |
| Your room |  3.8 / 5 |
| Overall experience | 4.0 / 5 |
| Order and cleanliness of the hotel |  4.4 / 5 |
| Guest Rating | 4.0 / 5 |
3.9 / 5
Pamela [Beccles, GB]
on 02/11/2009
(Mature couple)
Good position, close to City Centre and yet far enough from busy traffic
We were a bit disappointed with the TV channels, it would have been nice to be able to see some free view channels as well as the 5 main channels.
Overall: We were fairly happy with the service (108411089)
3.7 / 5
Anonymous
on 21/09/2009
(Young couple)
(108327060)
2.6 / 5
Michael [Budapest, HU]
on 29/07/2009
(Mature couple)
Pretty location, with nice outside facilities
The food was quite poor, although the staff tried their hardest to make things as pleasant as possible
(107353191)
5.0 / 5
Karl [Pulheim, DE]
on 28/07/2009
(Young couple)
Extra care taken of our dog with pillow etc.
Breakfast was temporarily quite crowded
Overall: Great stay, we will be back on our next cross-channel trip (108377784)
2.7 / 5
James [Bedford, GB]
on 17/07/2009
(Mature couple)
Very good service at Breakfast and pleasant efficient waiting staff. Staff were helpful whilst we were changing rooms. Room and hotel in general were clean.
Owing to my wife's disability could not use the first two rooms offered. The view to the rear of the Hotel was only slightly better than a viewing day at an Abattoir. Phoned prior to visit to book a meal and told no need. With a disabled wife and having not eaten could not get a meal the night we stayed as it was fully booked. Staff really don't understand what a nuisance bad advice causes. Room was very cramped compared to Abode room costing not much more money. Rather a lot of noise and smell from the kitchen ventilation system if you opened the window to avoid having aircon on continuosly.
Overall: A lot of travelling but not a very relaxing end to the day. (107780034)
3.9 / 5
Anonymous
on 30/06/2009
(Family with young children)
easy access to kent county cricket ground, 5 minute walk, quiet stay although there was a wedding and disco,pleasant surroundings,hotel staff helpful,room clean tidy and adequate for overnight stay.
no mini bar in room
Overall: good overnight stay (107829809)
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