| Check-in process |  3.8 / 5 |
|---|---|
| Working order of facilities / equipment | 3.7 / 5 |
| Overall value for money |  3.3 / 5 |
| Performance of staff | 3.9 / 5 |
| Your room | 3.6 / 5 |
| Overall experience |  3.6 / 5 |
| Order and cleanliness of the hotel | 4.0 / 5 |
| Guest Rating | 3.7 / 5 |
2.7 / 5
Anonymous
on 23/06/2009
(Group of adult friends)
(107735279)
3.9 / 5
Roberta [Midland, US]
on 24/05/2009
(Mature couple)
good location to visit the cathedral, great dinning experience.
The receptionists could be more enthused over their job, and the check out time could be slightly more flexible.
Overall: We enjoyed our visit to Canterbury and our stay at the hotel. (107862329)
4.3 / 5
kenny [Braintree, GB]
on 19/05/2009
(Young couple)
Helpful and friendly staff. Nice contemporary decor with a level of style.
Few car park spaces but it is in the center of Canterbury!
Overall: Very good value and would book again (107352329)
3.7 / 5
L [Eastbourne, GB]
on 07/04/2009
(Young couple)
Quick check in, clean room, very comfortable bed, nicely decorated, Nice touch with the DVD player, central location.
Lack of veggie food on the menu - we was going to eat in the hotel but only main was a risotto!. I wouldn't pay £145 for the room we got we had no view and I thought it was tiny! Very expensive breakfast too.
Overall: Ok would only stay there again if we got the room cheaper I thought it was very steep for what it was stayed in some wonderful hotels around the UK for a lot less (107501953)
3.1 / 5
Susan [Faversham, GB]
on 19/01/2009
(Mature couple)
The Hotel was beautifull and had a wonderfull feeling to it. Our room was spacious very nice bed and everything look great.
There was hair from a previous occupant in our bath, At breakfast the lady that was working there was not good at all, not friendly and did not pay attention to our needs at all, tried several times to to get her attention. The Jam on the table was allready used.
Overall: It was good, but did not say upon leaving that this was a brilliant stay, but said it was okay, wich was sad. Small attention to details will make an incredible difference. (107842412)
2.1 / 5
Maggie [Kent, GB]
on 20/11/2008
(Group of work colleagues)
Overall found the staff unfriendly.
Cocktails spilt over us with no apology.
Restaurant food disappointing and long wait for stater - 1 and half hours!
Overall: Really disappointing as the last time we stayed there it was excellent. Especially as it was a special occasion for us. (107469042)
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