| Check-in process |  3.6 / 5 |
|---|---|
| Working order of facilities / equipment |  3.3 / 5 |
| Overall value for money | 3.5 / 5 |
| Performance of staff |  3.9 / 5 |
| Your room |  3.1 / 5 |
| Overall experience | 3.5 / 5 |
| Order and cleanliness of the hotel | 3.6 / 5 |
| Guest Rating | 3.5 / 5 |
4.9 / 5
SCOTT [Plymouth, GB]
on 08/10/2009
(Group of work colleagues)
very helpful staff, good clean rooms.
Overall: good value. (108718870)
3.3 / 5
Anonymous
on 14/09/2009
(Group of work colleagues)
Nice location very easy to find, staff very pleasant and helpful.
Rooms had damp patches on the walls and ceiling and carpets near shower which wasn't very pleasant. And breakfast's were not of very high standard.
Overall: Enjoyed stay very much, rooms could do with some tlc as in getting rid of the damp, otherwise very enjoyable. (107829507)
2.3 / 5
Anonymous
on 11/09/2009
(Mature couple)
too many stairs to the hotel and inside and to the front door
no parking facilities for cars
(107998158)
1.6 / 5
PAUL [WORCESTER, GB]
on 10/09/2009
(Mature couple)
None noted other than breakfast was of a reasonable standard.
Hotel in general is in a poor state of decor, everywhere in shabby condition. The room was dirty around light switches & skirtings. The bed although appearing clean on closer inspection revealed a stained & tatty mattress & base unit. Ensuite facilities were no more than a cupboard with a sliding door & black mould on the ceilings.
Access to the hotel is via a steep set of concrete steps, when we arrived a coach party of elderly people were trying with difficulty to negotiate these. Not really suited to this generation or the disabled.
Overall: Very dissapointed, the previous night we stayed in a hotel in Bodmin which was only £4.00 dearer & to which there was no comparison. If scoring the Trevone Hotel out of 10 we would be loathed to award it a 1 rating. (108811727)
1.9 / 5
Anonymous
on 08/09/2009
(Young couple)
closeness to town centre
bathrom could do with redecorating. The hotel wasn't noisy from outside but in the walls there was clanking and pipe noise which was disturbing.
(108949209)
1.1 / 5
Nigel [Halifax, GB]
on 01/09/2009
(Group of work colleagues)
(107387880)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.