| Check-in process |  4.1 / 5 |
|---|---|
| Working order of facilities / equipment | 4.0 / 5 |
| Overall value for money |  3.8 / 5 |
| Performance of staff |  4.2 / 5 |
| Your room | 4.1 / 5 |
| Overall experience | 4.1 / 5 |
| Order and cleanliness of the hotel |  4.4 / 5 |
| Guest Rating | 4.1 / 5 |
4.0 / 5
Anonymous
on 11/11/2009
(Same sex couple)
(107757368)
4.3 / 5
James [Trowbridgee, GB]
on 28/10/2009
(Mature couple)
Found the buffet excellent and the wait staff very accomodating and friendly. Most pleased with the rooms.
Cannot say there were any bad points, although the check out time was slow due to difficulties with other guest bills and a short time lack of staff. No serious concerns.
Overall: Most pleased with our stay and the location. Buses near the front door took you downtown quickly and with regular service. A short walk to the London Eye and the surprises that were there. A good location and a good stay. (108270751)
3.1 / 5
Anonymous
on 12/10/2009
(Solo leisure traveller)
fairly convenient, good size bedroom, comfortable bed
Disabled bathroom. No toilet seat lid, repaired bath, shower over bath not for standing under as too low.
Breakfast very ordinary, fruit juice not even chilled
Overall: Very expensive for single person (108874819)
5.0 / 5
Anonymous
on 10/10/2009
(Mature couple)
Very convenient location, our room was very quiet, clean and met our needs and expectations.
Overall: Really pleased with the service, cleanliness and professionalism of the staff, including the waiting staff in the restaurant as well as the front desk. (108770631)
4.7 / 5
Tina [Exmouth, GB]
on 06/10/2009
(Mature couple)
the hotel was extremely clean. The food was good.
..there was some rowdy guests staying on the same floor as us shouting until 5.30 in the morning..it would have been nice if this was dealt with.
Overall: ..it is a lovely modern hotel in a great location with the Lamberth North tube station about a five minute walk away annd Waterloo station about 10 minute walk away....very convenient access for all attractions. (108343589)
4.3 / 5
Anonymous
on 28/09/2009
(Young couple)
Cleanliness. Modernity of decor. Newness of decor and furnishings. Crispness of bed linen. Quiet at night. Attractiveness of en-suite bathroom facilities. Location.
Staff very professional and efficient and exceptionally well presented, but lacking warmth. Shower cubicle worked perfectly, but shower attachment in bath did not. Floor covering in separate W.C. was in poor state of repair, with one strip or tile missing.
Overall: I enjoy staying at the Novotel Waterloo and I always have a relaxing and pleasant sleep. (108251573)
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