Rubens At The Palace, London

4.1 / 5 Anonymous on 15/12/2004 (Mature couple)

Adequate room with most amenities

No trouser press

Overall: The Rubens staff made us very welcome. They were very helpful and the duty manager was prepared to change the deal a little to suit us. Nothing was too much trouble.  (1600949)

2.0 / 5 Anonymous on 20/03/2009 (Mature couple)

The only good thing to say about this hotel is its restaurant - the food was good and the service most professional.

Overall: As soon as I started to present my reservation slip to check in, the receptionist offered a deal for a better room upon a supplement. I was not to know that this in effect could forestall any complaint I might have wished to make against a difficult room that my wife and I were going to stay for a few nights. For the benefit of those who might be interested to book into a "Classic Double Room" (whose description seems absent from the website), here is a first-hand description: My room has a "double bed" about four feet in width to sleep two adults, and the remaining floor space is not sufficient for two normal size suitcases to be open at the same time for unpacking. If one of the occupants wishes to sit on a chair in the room, the other will have to sit on the bed. The open suitcase on the floor will in any case block the way to the bathroom. There is a very high wall of about a foot's distance up against the window, and only if one takes a stiff hard look upwards, one could perhaps have a view of the sky through a slit about two floors up. Upon checking out, I was told there was a computer breakdown and there was no way whatsoever the receptionist could tell me even roughly how much I was expected to pay, except to absolutely trust the hotel that it would charge the correct amount to my credit card whose details I had to leave behind - virtually a request of a blank cheque. But what can you do about it, if you are hurrying on your way to the airport? I only chose this hotel because I had an appointment in the Buckingham Palace in the morning, and wished to be punctual without running the hazards of congested morning traffic in Central London. This hotel was five minutes walk from the Palace gates. I should have known that there might be a few likely better choices in the area.  (107589359)

3.1 / 5 K [SURREY, GB] on 24/01/2009 (Solo business traveller)

Location

Size of bed. Noise.

Overall: Wouldn't come back and would rather stay at a premier in. At least I'd get a quiet night.  (107922211)

5.0 / 5 Sarah [Coulsdon, GB] on 03/01/2009 (Young couple)

mirror's on the walls and the dressing gains, and the power shower and how soft the beds were. its was all 100%

Overall: we will be back very soon  (107905570)

4.6 / 5 Paul [Burley in Wharfedale, GB] on 06/11/2008 (Mature couple)

Excellent staff, excellent restaurant, excellent bar

room with no view and dark.Otherwise fine

Overall: Really good time was had  (97116611)

4.7 / 5 Anonymous on 21/10/2008 (Mature couple)

 (107342290)