| Check-in process | 4.2 / 5 |
|---|---|
| Working order of facilities / equipment | 3.8 / 5 |
| Overall value for money | 3.5 / 5 |
| Performance of staff | 4.2 / 5 |
| Your room | 3.8 / 5 |
| Overall experience | 4.0 / 5 |
| Order and cleanliness of the hotel | 4.3 / 5 |
| Guest Rating | 4.0 / 5 |
(108930809)
(108795566)
Excellent location, friendly staff.
Cost of food in hotel high ( Room service and breakfast ).
Overall: We used this hotel for an overnight stay. Reason for visit was to attend a show and then do some Christmas shopping at Covent Garden. Hotel in ideal location to do this. (108149632)
quiet, clean and central
carpetin bedroom stained. Plastic key not properly explained... it also worked the lift which we were not told about.
(108320018)
Excellent location. Very friendly staff
Bathroom not up to same standard as rest of room & hotel. Very irritating that the fixed liquid soap dispenser was high on the wall over the loo - which was well away from the hand wash basin - what was the room planner thinking of!!!! I almost went and bought a bar of soap, even though I was only there for one night. Also, the bedroom windows are completely overlooked by buildings opposite - the only way to stop feeling like I was in a goldfish bowl was to draw the very heavy curtains, which completely blacked out the room - not nice when I just wanted to let some light in on a sunny morning, but was not yet up or dressed. They need to have a secondary light screening - maybe a lightweight roller blind.
Overall: Good value, good location, would stay there again (108972640)
Staff very helpful & pleasant
View from hotel room offices but we were in the centre of London
Overall: Enjoyable (108889818)
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