| Check-in process |  3.8 / 5 |
|---|---|
| Working order of facilities / equipment | 3.8 / 5 |
| Overall value for money |  3.6 / 5 |
| Performance of staff | 3.9 / 5 |
| Your room | 3.8 / 5 |
| Overall experience | 3.9 / 5 |
| Order and cleanliness of the hotel |  4.2 / 5 |
| Guest Rating | 3.8 / 5 |
3.0 / 5
Anonymous
on 02/07/2004
(Other)
(1236353)
4.0 / 5
Anonymous
on 04/08/2009
(Family with older children)
beds are big enought for two people, bath room has both show and tube, very clean. the hotel lobby is very beautiful.
when booking this hotel, I had the impression, the breakfast is included and it turned out it will charge extra, disapointed.
(107473966)
3.9 / 5
Anonymous
on 29/07/2009
(Solo leisure traveller)
(107811798)
5.0 / 5
Helen [Yeovil, GB]
on 26/07/2009
(Mature couple)
Great shower room and very comfy beds. Biscuits with tea tray.
Windows didn't open and were opaque so had no idea of the weather outside. Room air conditioning was very good though so we were comfortable but I had to ring reception to find out if it was hot and sunny or pouring with rain - they didn't mind!
Overall: Lovely hotel, great position for the West End. Our second visit. (107433751)
4.4 / 5
Charlotte [Aarhus C, DK]
on 26/07/2009
(Young couple)
(107837833)
5.0 / 5
gail [sheringham, GB]
on 25/07/2009
(Mature couple)
Really friendly staff who made us feel very welcome and seemed genuinely interested in us as people rather than just customers. We stayed on the 7th floor which is very contemporary and fits modern London very well.
No newspaper!
Overall: Very positive. Even during a busy breakfast, nothing was too much trouble. (107680154)
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