| Check-in process |  4.2 / 5 |
|---|---|
| Working order of facilities / equipment |  4.1 / 5 |
| Overall value for money |  3.9 / 5 |
| Performance of staff | 4.0 / 5 |
| Your room | 4.0 / 5 |
| Overall experience | 4.0 / 5 |
| Order and cleanliness of the hotel | 4.2 / 5 |
| Guest Rating | 4.1 / 5 |
3.7 / 5
Philip [Houghton le Spring, GB]
on 12/10/2009
(Solo leisure traveller)
I arrived early (11 o'clock) and was told I could not check in until after 2.00. Access to the room was not required, but it would have n=been niv=ce to have been able to complete the paperwork.
(108580140)
3.7 / 5
Anonymous
on 27/07/2009
(Mature couple)
(108702540)
4.3 / 5
Anonymous
on 15/06/2009
(Mature couple)
Room was quiet & spacey front staff kind & sociable
Breakfast was very disappointing - also staff inattentive - expected waiter service from this standard of hotel
Overall: Good worth visiting again (107355957)
3.6 / 5
Helen [Longhope, GB]
on 30/04/2009
(Group of work colleagues)
Great location and clean rooms
Faulty lighting in room and night receptionist was impatient and quite rude.
Overall: Pleasant (107791072)
3.9 / 5
Anonymous
on 14/04/2009
(Young couple)
spacious room,clean and well presented
breakfast not included,i think for how much you pay for the room that it should be.info on invoice was contraditory....stating both that it was and was not included
Overall: overall the stay was pleasant and room very nice and clean (107698008)
3.1 / 5
steven [Greenhethe, GB]
on 31/03/2009
(Mature couple)
Local to the town centre
we booked dinner in the hotelto be phoned at 1930hrs approx to be told that the Kitchen had to closed due to an accident we were not offered an alturnitive to eating in the hotel had to find somewhere outside to have dinner, which at that time of night was hard to do, we ended up having a take away
Overall: poor back up system for dinner, no compansation offered breakfast should be included in the price (107927919)
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