| Check-in process |  4.4 / 5 |
|---|---|
| Working order of facilities / equipment |  4.1 / 5 |
| Overall value for money | 4.0 / 5 |
| Performance of staff |  4.4 / 5 |
| Your room | 4.1 / 5 |
| Overall experience | 4.1 / 5 |
| Order and cleanliness of the hotel | 4.4 / 5 |
| Guest Rating | 4.2 / 5 |
4.0 / 5
Anonymous
on 09/10/2009
(Mature couple)
Hotel was excellent. Food was excellent at breakfast with a good selection to choose from.
Room was comfortable for what we wanted
Overall: Everything was as it should be (108749451)
4.7 / 5
Anonymous
on 21/08/2009
(Mature couple)
All good
Under staffed in main resteraunt which meant we could not eat there on the first night until 20.45, which we deemed too late and had to eat in the brasserie. Room too hot but it was probably the hotest day of the year!!!
Overall: Really enjoyed our stay (108798747)
4.7 / 5
David [Thetford, GB]
on 20/07/2009
(Mature couple)
Could not fault the hotel overall
Not enough clothes hangers in wardrobe
Overall: Very enjoyable (108980740)
2.6 / 5
bernard [dungannon, GB]
on 06/03/2009
(Mature couple)
reception was good
carvery was disgusting and the service was the worst we have experienced
Overall: this was our first night,i went back on my own 2nights later and guess what nothing had changed. very very very poor food and dining room staff. (107388148)
4.9 / 5
Christopher [Canterbury, GB]
on 21/02/2009
(Mature couple)
Excellent restaurant and service and a very special atmosphere.
No mini-bar and I should have liked a list of golf prices in the room.
Overall: Superb - we could have stayed much longer. (107597907)
4.1 / 5
Philip [LINCOLN, GB]
on 16/02/2009
(Mature couple)
Hotel was very high quality and all common areas were maintained to a high standard. Staff were exceptionally helpful.
Certain points about the room should have been addressed by house-keeping staff
eg certain light bulbs were not working, toilet seat needed attention and wardrobe door needed re-hanging. Price of wine and food outside our "package" price were very expensive even for 4 star hotel.
Overall: Package deal was a very good price for this class of hotel, however any items purchased outside this price were aimed at people staying there on business and on expenses. (107450548)
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