| Check-in process |  4.3 / 5 |
|---|---|
| Working order of facilities / equipment |  4.1 / 5 |
| Overall value for money | 4.1 / 5 |
| Performance of staff |  4.5 / 5 |
| Your room |  3.9 / 5 |
| Overall experience | 4.3 / 5 |
| Order and cleanliness of the hotel | 4.2 / 5 |
| Guest Rating | 4.2 / 5 |
4.4 / 5
Virginia [Whitchurch, GB]
on 18/11/2009
(Family with older children)
(108274553)
3.1 / 5
lee [netherton, GB]
on 03/10/2009
(Young couple)
staff could not do enough for us very cheery, food excellent , dining room welcoming and friendly, grounds were superb location could not have been better.
decoration of the room (peeling wallpaper in various places around the room cobwebs on wall and ceiling bathroom was tired no hot and cold symbols on taps these had been worn away Carpet was threadbare on the stairs in places.
Overall: Stay was pleasant but we felt that the money we had paid was too much considering the the decor in our suite when I booked the room it was the last one available.I had taken my wife away as she had just lost her mother on checking out we were told had we said something sooner that they could have moved us to a better room.As we had book the last available suite I do not know how they could have moved us to a better room at the price we had paid which was the highest tariff shown on your web site. (108265429)
4.4 / 5
Anonymous
on 02/09/2009
(Mature couple)
Excellent service from dining room staff
(108924455)
4.3 / 5
Anonymous
on 17/06/2009
(Mature couple)
food excellent easy access to keswick town centre
(107856146)
4.1 / 5
Anonymous
on 06/06/2009
(Young couple)
Staff performance - friendly and efficient. Also the food, which was excellent.
Perhaps a better wine list.
Overall: Nice hotel in pleasant surroundings. (107744797)
4.7 / 5
Helen [Derby, GB]
on 27/05/2009
(Mature couple)
The staff were extremely friendly, professional and welcoming. The fire alarms went off in the early hours of the morning on our 2nd night - the staff remained calm throughout, ensuring that all guests were safely evacuated until we were given the all clear to return to our rooms. It is nice to know that the health and wellbeing of the guests is taken seriously.
Overall: Excellent. We had a great weekend at the hotel. There were people of all ages there including some who had just come to dine. Not surprising really, as the food was very good. We are already considering staying for Christmas 2009 as several of the guests this time recommended it, and possibly as a stopover when we visit Scotland with friends in early summer 2010. (107598925)
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