| Check-in process |  3.6 / 5 |
|---|---|
| Working order of facilities / equipment |  3.3 / 5 |
| Overall value for money |  3.0 / 5 |
| Performance of staff | 3.8 / 5 |
| Your room |  3.4 / 5 |
| Overall experience | 3.5 / 5 |
| Order and cleanliness of the hotel | 3.7 / 5 |
| Guest Rating | 3.4 / 5 |
4.9 / 5
JAMES [Lincoln, GB]
on 17/11/2009
(Mature couple)
Overall: Excellent hotel, very pleased we stayed here. The food was very good and a better choice and price than the other local pubs/hotels we looked at on the same street. Alan in the bistro was excellent at his job, friendly and helpful from the moment we arrived to the moment we left. Overall, excellent stay, one of the best hotels we have stayed in, would definitely stay again! (108477647)
4.4 / 5
Anonymous
on 14/09/2009
(Mature couple)
Pleasant atmosphere and staff
Overall: enjoyable (108573660)
4.1 / 5
Anonymous
on 28/07/2009
(Mature couple)
(108421770)
4.7 / 5
Tom [Witney, GB]
on 28/04/2009
(Mature couple)
Large airy room with superb sea view. Pleasant and welcoming attitude of staff.
I booked the stay on the Internet but, when we arrived the hotel, it had no record of this. Fortunately it was not full so there was no problem, but, if it had been fully booked, there would of course have been one! Presumably there had been a failure of communication somewhere along the line and it would be as well for Best Western to look for pitfalls in its central booking system.
Overall: Most enjoyable (107412788)
4.7 / 5
Anonymous
on 02/02/2009
(Mature couple)
The whole experience was entirely enjoyable;our room (104) was superb and we enjoyed all our meals. The staff were polite, efficient and, above all, friendly
the hair-dryer in the room wasn't very efficient.
Overall: most enjoyable. The main purpose of our stay was to visit my mother, who is in a care home. This is a difficult situation,but staying at the Bulkely turned it into an enjoyable short break. (107514990)
4.4 / 5
Avril [Leamington Spa, GB]
on 29/08/2008
(Mature couple)
The staff were fantastic - every one person of staff we met was friendly and helpful, particularly Pam and Owen in the restaurant. The food in the restaurant was excellent and so good, we invited our daughter and son-in-law to join usfor dinner on the second night.
Theroom we had was a bit peculiar in that we had a king size bed and then another smaller room with a bed in it and an en-suite services for both -
not really bad points. The only bad thing about our stay was the lighting (main) in the bedroom. It was very dim!!!!!
Overall: We loved our stay, especially overlooking the Menai Strait. The view was beautiful. We shall certainly come back, but perhaps with a different room. (107183500)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.