| Check-in process |  3.8 / 5 |
|---|---|
| Working order of facilities / equipment |  3.3 / 5 |
| Overall value for money | 3.1 / 5 |
| Performance of staff | 3.7 / 5 |
| Your room |  3.1 / 5 |
| Overall experience | 3.3 / 5 |
| Order and cleanliness of the hotel |  3.5 / 5 |
| Guest Rating | 3.4 / 5 |
3.9 / 5
Anonymous
on 04/11/2004
(Young couple)
Cleanliness was good and staff dealt promptly with queries
Overall: Room was simple and clean. Breakfast was not outstanding, but perfectly adequate. Staff were helpful with the few queries I had. Muswell Hill is very easy to approach from the M1 and the hotel is bang in the centre of Muswell Hill, which is a bonus. (1642495)
4.4 / 5
Anonymous
on 02/11/2009
(Family with older children)
Friendly, helpful staff.
Noise levels during the night.
Overall: Good (108757106)
4.0 / 5
Gillian [Hanley, GB]
on 13/10/2009
(Solo business traveller)
Single rooms charged at same price as doubles.
Overall: Better than last year as tea and coffee facilities are now back in the rooms. (107443708)
5.0 / 5
Anonymous
on 13/10/2009
(Group of work colleagues)
(107525760)
2.1 / 5
Anonymous
on 30/09/2009
(Mature couple)
Reception staff good and made us welcome, and when we checked out they continued to be very helpfull.
The Bed was made with lots of single sheets which made it uncomfortable to sleep in.
The shower kept going from scoulding hot too very cold, which I feel is in Breach of Health and Safty Regulations.
The Staff at Breakfast looked like they would rather not be there, with an attitude to match. Some of our breakfast was cold, we had to find our own chair and some cuttlery. when we went to refill our coffee they cleared our table. on the whole not the experance we have ever had or wish to have again.
Overall: on the surface the Hotel looks like somewhere you would want to stay, with a very good Reception, and staff to match. unfortunatly that is where our expectations ended and the servise felt more like a Budget Hotel with no price to match. (108201587)
3.0 / 5
Anonymous
on 19/09/2009
(Family with young children)
(108290453)
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