Why do we publish ratings from Active Hotels?
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
How do I add a rating?
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
How do you manage to collect so many ratings?
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.
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The staff were excellent as I had originally booked for two nights but my husband had a heart attack the day before we were due to arrive. The hotel did not charge for the night I cancelled. We were due to be in London for my daughauters wedding and I arrived at 10.00 on the saturday and the room was ready for me. They were all very helpful.
nothing really. Air con was a bit difficult to understand. Other minor probs with the room ( missing bulbs etc) were dealt with quickly. Bed was very comfortable and room clean.