| Check-in process |  4.1 / 5 |
|---|---|
| Working order of facilities / equipment |  4.0 / 5 |
| Overall value for money | 3.7 / 5 |
| Performance of staff |  4.2 / 5 |
| Your room | 3.9 / 5 |
| Overall experience | 4.0 / 5 |
| Order and cleanliness of the hotel | 4.0 / 5 |
| Guest Rating | 4.0 / 5 |
4.1 / 5
Auriol [Wadhurst, GB]
on 20/10/2009
(Mature couple)
(108480646)
3.1 / 5
Anonymous
on 14/07/2009
(Mature couple)
comfortable room
appropriate breakfast
pleasant enough staff
flys all around dining room at breakfast and waitress told us there was nothing she could do about it!!!!!!
general style shabby chic but main stair carpets really do need a clean
Overall: adequate for our needs as we only slept and ate breakfast. (108458380)
4.6 / 5
Mark [Windsor, Berkshire, GB]
on 03/06/2009
(Group of work colleagues)
Hotel was very nice, staff very friendly and efficent. Lovely area.
My room was above main dining room and there was a wedding on, my only critism was that when the staff were clearing up the room after the event they were dragging the chairs across the floor this went on for around an hour... The television in my room only showed 2 channels, and finally the shower, the water was so hot and you can not adjust the temperature. The other guests that travelled with me had cold showers.
Overall: Overall as mentioned above a lovely hotel, staff very friendly, breakfast very nice. Overall an excellent stay and staff. The "bad points" are just minor things that would not stop me booking again. (107329757)
3.9 / 5
Anonymous
on 10/05/2009
(Solo leisure traveller)
Staff were friendly and helpful.Hotel was clean and pleasant
Fly problem in bedroom I found the room too hot so opened windows in came the flies!!!Having evening meal and breakfast downstairs again bothered by flies!!I might be old fashioned but Fly Papers work very well in the past.So I would give them a try !
Overall: ok will probably stay down the road at Fox and Hounds next time . (107361657)
4.6 / 5
Anonymous
on 14/02/2009
(Mature couple)
A quiet venue with an imposing entrance which was only slightly marred by the 'tired' seating but the fire was a welcoming feature and lifted the spirits on a cold night. The dining room was well staffed and very well organised with an excellent menu.
9am to stop serving breakfast when you are allowed to check out at 11am is not a particularly good idea. Perhaps the management could extend breakfast times to at least 9.30? we actually missed our breakfast because of this as we had not realised that it stopped serving so early. The staff did offer to make toast though.
Overall: An excellent venue, the management are refurbishing areas and are making good progress with all that they have started eg The Banqueting Hall. The staff were friendly and co-operative and could not do enough for us. When complete the hotel will be even better. (107318350)
4.1 / 5
Anonymous
on 04/02/2009
(Mature couple)
warm welcome friendly and helpful staff
cold radiator in bathroom
Overall: we totally enjoyed our overnight stay. fantastic evening meal! lovely view with a great breakfast ! (107154062)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.