Britannia Hotel, Stockport, Stockport

3.6 / 5 Jean [Middlesex, GB] on 19/10/2009 (Same sex couple)

The staff were helpful, polite and informative.

I was a little disapointed with the furnishings which seemed a little dated, however the room was clean and warm and quiet. I also found that it seemed a little disjointed in paying for your meals seperately at the restaurant and wondered why this could'nt be included on your settling up bill at the end of your stay.

Overall: Fair  (108601643)

1.1 / 5 JOHN [CUMNOCK, GB] on 17/10/2009 (Young couple)

AIR PARK TEAM AS WE WERE NOT BOOKED

ARIVED AT 0400AM TO BE TOLD TO BE OUT AT 1100AM DESPITE REQUEST FOR LATE CHECKOUT.HOUSEKEEPING THEN ATTEMPTED TO COME IN AFTER 0800AM NO ONE AT RECEPTION AT 1100AM WAS ALSO SENT TO WRONG CAR PARK DIFERENT FROM BOOKING SENT TO AIR PARKS NOT JET PARKS

Overall: STAY OVERALL WAS POOR AS WAS THE SERVICE AND ROOMS ON BOTH NIGHTS8TH TWO BOOKINGS OCTOBER AND 16 OCTOBER  (108372915)

2.0 / 5 Anonymous on 12/10/2009 (Solo business traveller)

Proximity to conference. Clean bathroom

No wallpaper on some walls, carpet and paintwork chipped and dirty. Beds to narrow and extremely uncomfortable, could feel mattress springs. Front of hotel full of cigerette ends.

Overall: Poor  (108367901)

3.0 / 5 Lindsay [Oakley, GB] on 09/10/2009 (Mature couple)

Staff were very efficient and friendly

Booked a twin room but got a double bed and a camp bed 18 inches high. Breakfast was chaos with nowhere to sit.

Overall: Basic, but ok for 1 night.  (108608142)

4.1 / 5 Martin [Sao Bras de Alportel, PT] on 25/09/2009 (Solo leisure traveller)

The hotel was clean and quiet, The staff were attentive and responsive.

 (108149417)

1.6 / 5 Dorothy [Cheadle, GB] on 22/09/2009 (Mature couple)

Price

The base of the bed was broken, the toilet was broken, the TV was not tuned in and the TV remote didn't work. I phoned reception to advise and was told that the hotel was full due to a wedding. When we checked out I advised the receptionist that I wanted to complain about the room - she made a note and said she would inform housekeeping, then moved away to serve the next person waiting at the desk. I asked if someone would contact re my complaint and I was made to feel like it was an imposition. I was then told that someone would call me on Monday. No one called me on Monday and I had to call the hotel 3 times on Tuesday before someone called me back. I have been informed this evening that the hotel manager will call me tomorrow.

Overall: Not good and very tired and sore back after a poor nights sleep on a broken bed.  (108421406)