| Check-in process |  4.0 / 5 |
|---|---|
| Working order of facilities / equipment |  3.3 / 5 |
| Overall value for money |  3.1 / 5 |
| Performance of staff |  4.0 / 5 |
| Your room | 3.3 / 5 |
| Overall experience |  3.5 / 5 |
| Order and cleanliness of the hotel | 3.6 / 5 |
| Guest Rating | 3.5 / 5 |
3.4 / 5
Anonymous
on 07/12/2004
(Mature couple)
Spacious and warm, with comfortable bed and chairs
Standard of bathroom, lot of noise which appeared to come from the plumbing.
Overall: Refurbishments which were being carried out in the hotel of which we were not informed prior to our stay created a lot of noise whilst trying to read and relax. The room in my view lacked care and attention to detail. Menu lacked variation. (1704484)
4.6 / 5
Mark Andrew [Wilmslow, United Kingdom]
on 19/09/2004
(Mature couple)
greater than average room and bathroom floor area; high ceilings.
four poster bed
Overall: friendly staff (1405405)
4.1 / 5
Hans [Meitingen, DE]
on 18/11/2009
(Solo business traveller)
Nice room and very big TV
No work desk (for computer)
Overall: I will come again (108601824)
1.9 / 5
carole [redcar, GB]
on 04/11/2009
(Mature couple)
breakfast was good very quiet
rear bar not very pleasant front bar not open that is the nice one. Room very out dated TV didnt work properly. room was dusty
Overall: having stayed in the hotel earlier in the year in a very nice room I was very dissappointed in this room and would rather have paid the extra (108869597)
5.0 / 5
Richard [Pudsey, GB]
on 02/11/2009
(Family with older children)
Great hotel, staff, room and breakfast
Internet booking site accepted Amex for booking, confirmed booking by email, then advised later that hotel did not accept Amex, told me to contact hotel rather than sort it themselves and also threatened me with room cancellation if i did not act to correct their mistake. Recommend you build some intelligence into your web site and improve your customer service - especially since hotel advises that they've been asking you to fix this for over a year!
(108451263)
4.1 / 5
Carl [Huntingdon, Cambs, GB]
on 02/11/2009
(Other)
(108794830)
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