| Check-in process |  4.1 / 5 |
|---|---|
| Working order of facilities / equipment |  3.7 / 5 |
| Overall value for money | 3.8 / 5 |
| Performance of staff | 4.0 / 5 |
| Your room | 3.7 / 5 |
| Overall experience | 3.9 / 5 |
| Order and cleanliness of the hotel | 4.1 / 5 |
| Guest Rating | 3.9 / 5 |
3.9 / 5
Anonymous
on 12/10/2004
(Solo business traveller)
(1513073)
4.0 / 5
Anonymous
on 29/06/2004
(Group of adult friends)
(716688)
4.0 / 5
Anonymous
on 05/10/2009
(Young couple)
(108377460)
4.3 / 5
Anonymous
on 15/09/2009
(Group of work colleagues)
great location, clean and comfortable room, good room rate for central London, reasonable bar and food prices
Overall: pleasantly surprised, a great find (107873696)
2.0 / 5
Anne [Settle, GB]
on 28/08/2009
(Group of adult friends)
The reception staff were friendly and made us feel welcome. It was a shame no one had told us at the time of booking about the renovations taking place.
The bathroom was far too small. The bathroom floor was very dirty on arrival.
Some of the towels were very old and rough. There was not even a single tablet of soap in the bathroom. Not what I expect when paying £180 for one night.
The room we stayed in (121) looked out onto a back street and was VERY noisey from 5.45am. If you are looking forward to a well deserved lie in - forget it you will not get one. The double glazing is not effective and the air conditioning unit kept my daughter awake for most of the night.
Overall: Over priced for what you receive. I would not recommend this hotel to friends. (108477887)
4.1 / 5
Anonymous
on 10/08/2009
(Group of work colleagues)
(107902757)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.