| Check-in process |  3.8 / 5 |
|---|---|
| Working order of facilities / equipment |  3.4 / 5 |
| Overall value for money |  3.3 / 5 |
| Performance of staff | 3.8 / 5 |
| Your room | 3.3 / 5 |
| Overall experience | 3.6 / 5 |
| Order and cleanliness of the hotel | 3.8 / 5 |
| Guest Rating | 3.6 / 5 |
3.4 / 5
Anonymous
on 19/10/2004
(Solo leisure traveller)
Convenient location;pleasant staff
single bed very small;soft furnishings shabby;solid furniture shabbier;bedside lamp-shades badly singed;bathroom basic.
Overall: Room significantly shabbier than last time I stayed there ? 4 years ago. Also, am always surprised when I travel on my own (thankfully not often) that a single female would be put in to a room at the end of a very long and isolated corridor. Staff very courteous. (1597583)
2.0 / 5
David [Pilar de la Horadada, ES]
on 17/10/2009
(Solo leisure traveller)
Not value for money.
Overall: Big mistake (108304996)
5.0 / 5
Anonymous
on 13/10/2009
(Solo leisure traveller)
Its the first time I have stayed in London and also in a hotel and found the whole experience extremely pleasant, the room was great, it was very quiet. The staff very friendly. Would always stay at your hotel again and recommend it to anyone
Overall: Fantastic (108519368)
2.9 / 5
Anonymous
on 05/10/2009
(Mature couple)
Quiet tidy clean room
slow running bath tap-reported
Overall: If the Hotel had not been in London it would not have been worth the price-really mean not to include breakfast in the price ! (107386732)
3.1 / 5
Anonymous
on 10/09/2009
(Solo business traveller)
prompt efficient check in
bath/shower mixer didn't wotk properly
shower curtain mouldy
Overall: ok and would have expected better (108941811)
4.3 / 5
Deirdre [Gorey, Co. Wexford, IE]
on 25/08/2009
(Mature couple)
Location excellent. Staff very friendly.
Room decor shabby. Lighting switch broken. Skirting broken. Paint peeling in bathroom. Have to pay for internet access. Internet café woeful. Slow, slow, slow and consequently costly.
Overall: Received a warm welcome. Well located hotel. (107397208)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.