| Check-in process |  4.4 / 5 |
|---|---|
| Working order of facilities / equipment |  3.9 / 5 |
| Overall value for money |  4.0 / 5 |
| Performance of staff | 4.4 / 5 |
| Your room |  4.2 / 5 |
| Overall experience | 4.2 / 5 |
| Order and cleanliness of the hotel | 4.3 / 5 |
| Guest Rating | 4.2 / 5 |
5.0 / 5
Roberta [Winchester, GB]
on 12/08/2009
(Mature couple)
Very friendly and helpful staff. Delightful Manager, Lindsay. Superb atmosphere in a beautiful and interesting building. Excellent breakfast with the best kippers we have ever eaten. Being able to have a bath instead of a shower. A warm welcome and the feeling of being at home.
Overall: We enjoyed our stay enormously and look forward to returning to the Purbeck House Hotel. (108603914)
2.0 / 5
Anonymous
on 31/05/2009
(Mature couple)
comfortable bed. Clean room well maintianed during stay.
First morning no sign of continental breakfast, undercooked bacon and generally a poor breakfast display. After complaining was infromed we could order grapefruit and cold meat but not very apologetic.
Third floor room (no Lift) no offer of help. not shown to room. Very small window with broken sash cord which we held up with the yellow pages. Dated decor slightly peeling and quite dark.
Overall: Disappointing. We left a day early but had to pay the full 5 nights as it was booked on line i.e. Active Hotels policy (but couldn't find it on the website). (107439381)
3.6 / 5
jeff [maidenhead, GB]
on 27/05/2009
(Mature couple)
nice hotal
could not eat the food and watier agread sent it back and was still charge for it !!!! both mine and my wifes food
Overall: all right (107945548)
4.4 / 5
Anonymous
on 01/05/2009
(Mature couple)
Room
Lack of local information available
Overall: We would return (107706102)
4.0 / 5
Anonymous
on 16/03/2009
(Other)
(107300568)
5.0 / 5
Wendy [Tenbury Wells, GB]
on 24/10/2008
(Mature couple)
Everything was excellent. The staff went out of their way to be friendly and helpful. The room was cleaned and tidied each day. A credit to the manager.
There were NO bad points at all
Overall: Excellent. Even the night porter was in a very friendly mood when we arrived back late one evening and also had a chat (107564180)
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