| Check-in process |  3.0 / 5 |
|---|---|
| Working order of facilities / equipment |  4.0 / 5 |
| Overall value for money |  2.0 / 5 |
| Performance of staff |  1.0 / 5 |
| Your room | 4.0 / 5 |
| Overall experience | 2.0 / 5 |
| Order and cleanliness of the hotel | 4.0 / 5 |
| Guest Rating |  2.9 / 5 |
2.9 / 5
Anonymous
on 07/06/2008
(Group of work colleagues)
Beautiful setting, luxury accommodation with potential to be a very special place
The 'customer service' was appalling. Rude staff at reception and a friend's request for a quiet room was not only ignored despite there being a large number of alternative rooms available but they were also very unpleasant about it. This resulted in her leaving early as she was so upset by the experience. There were one or two exceptions but this really needs addressing.
Overall: Beautiful place but the thing that warrants five star is the customer service from the staff. Our experience was of a completely disasterous weekend thanks to the appalling behaviour of some of the staff. (97263477)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.