| Check-in process |  3.7 / 5 |
|---|---|
| Working order of facilities / equipment |  3.4 / 5 |
| Overall value for money |  3.0 / 5 |
| Performance of staff | 3.5 / 5 |
| Your room | 3.1 / 5 |
| Overall experience |  3.3 / 5 |
| Order and cleanliness of the hotel | 3.8 / 5 |
| Guest Rating | 3.4 / 5 |
4.4 / 5
Anonymous
on 03/11/2009
(Mature couple)
Although we were booked into the Gainsborough, they said this was full and so they transferred us to their sister hotel opposite called the Gallery which we found out to be better.
The only point was that we had a separate air conditioining unit in the room which was really too large for the room and it was right next to the bed by the window. A smaller unit would be more suitable for that room.
Overall: The hotels are centrally situated for Royal Albert Hall, museums, restaurants and shops etc. (108981414)
2.7 / 5
Anonymous
on 19/09/2009
(Mature couple)
Quiet location. Small personal hotel.
Bedroom was classed as "deluxe" twin. Can't see how a room could be more basic! Very small - only room for one bedside cabinet. Wardrobe was a little corridor off room. Cracked window,stained wallpaper. Took 45 minutes to get 2 icecreams from room service. " Well stocked bar" highly inadequate and was often locked and bar man had to come from Galleries across road.
Overall: Good location for our stay - to visit natural history museum.Had a peaceful atmosphere but felt the price highly inflated for quality of room (108714220)
4.0 / 5
Anonymous
on 24/03/2009
(Mature couple)
Convenient for Royal Albert Hall and museums and for eating out.
Could do with some secondary double glazing as noisy at night with traffic and nearby nightclub.
Overall: Good and convenient for local attractions. (107910669)
4.9 / 5
Anonymous
on 15/03/2009
(Mature couple)
Overall: The Gainsborough was in a good location for us and we were well looked after. We would visit again (107685071)
4.9 / 5
Joanne [Trenton, US]
on 11/03/2009
(Same sex couple)
Nice location, quiet community but close access to the tube, shopping and tourist attractions. I would definitely recommend this hotel. Exellent value for the price.
Overall: Very very pleasant. (107557952)
2.4 / 5
Bernard Paul [Dubai, AE]
on 12/11/2008
(Solo business traveller)
clean and good location
room realy too small
(107635604)
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