pentahotel Reading Centre, Reading

4.4 / 5 Ronald [Kenilworth, GB] on 10/11/2009 (Mature couple)

clean,helpful staff,friendly,rooms clean bathroom clean

ordered 4 coffees sat morning 11am waited 35 mins coffee caame in glass which was too hot to hold should have a cradle.went into town came back after 1 hr dirty glasses still there.

Overall: Excellent,pity we missed breakfast due to a meeeting it looked divine will return again just to sample the food  (108894767)

4.4 / 5 KAREN [Co Mayo, IE] on 21/10/2009 (Young couple)

10 free new movies in room. free pool downstairs and free wii access. very comfortable beds.

on arrival was asked for an extra £50 a night deposit, however there was no mention of this on the website and i didnt have that extra money with me, but they did let us off without paying it.

Overall: very comfortable and enjoyable and great access to local shops, right next door to shopping centre.  (108731829)

3.3 / 5 Anonymous on 31/08/2009 (Group of work colleagues)

nice room, good location, nice late breakfast time, welcoming receptionists

issue with the room as i booked two night with two references numbers. took ages to sort out and had to re-explain it to 3 different receptionists. Billing process - had I not queried the bill, I would have been overcharged £100

Overall: OK - hotel is nice and ideally located for the Reading Festival. Room and payment issues were an unnecessary pain!  (107355917)

2.7 / 5 Anonymous on 14/08/2009 (Solo business traveller)

Very clean, facilities all 'worked'

Hotel has been refurbished by Penta - they've turned a good standard, welcoming hotel into a trendy 'nightclub' style place with accommodation. I booked a double room through your site to be told on arrival that there are no double rooms any longer in this hotel - I therefore insisted on a reduction in my fee. After a long 'discussion' this was agreed. Luckily I asked for this in writing as when I checked out the staff tried to charge me for the full price for a non-existent double. The downstairs is no longer suitable for relaxing over a drink and meal due to the low flourescent lighting and stark decor. The bedrooms have been designed by a failed, first-year design student - the chairs are stylish but of no use to sit on, the trendy leather table is too small to use and too large and high for a foot stool, the trendy open shoe box style wardrobe looks stylish but holds very little - bizarre decor

Overall: Penta have tried to change a good standard hotel in to a trendy nightclub cum boutique hotel. This has failed entirely (presumably why the hotel appeared to be empty - I have stayed here for years and it has always previously been buzzing). The previously friendly staff have been replaced with a young team who don't seem to be able to communicate. They are also breaking fire regulations as there are no fire procedures shown in rooms or public areas - they will be closed down if the fire inspector gets wind of this.  (108321900)

4.6 / 5 Christine [Mansfield, GB] on 19/06/2009 (Mature couple)

Breakfasts were very good. The staff were very helpful. The only minor problem was that one of the lifts wasn't working but this not not ditract from an overall very enjoyable weekend.

None except the minor problem of the lift

Overall: Very enjoyable  (107857789)

3.6 / 5 joseph [glasgow, GB] on 12/04/2009 (Mature couple)

good overal

Overall: were not infomed about renovations  (107595826)