| Check-in process |  4.3 / 5 |
|---|---|
| Working order of facilities / equipment |  4.0 / 5 |
| Overall value for money |  3.8 / 5 |
| Performance of staff |  4.4 / 5 |
| Your room | 3.8 / 5 |
| Overall experience | 4.2 / 5 |
| Order and cleanliness of the hotel | 4.2 / 5 |
| Guest Rating | 4.1 / 5 |
3.4 / 5
Richard [Ferndown, GB]
on 18/11/2009
(Mature couple)
(108746085)
4.4 / 5
Anonymous
on 09/11/2009
(Mature couple)
(108472604)
4.1 / 5
Anonymous
on 08/11/2009
(Mature couple)
(108555947)
3.9 / 5
Anonymous
on 03/11/2009
(Solo leisure traveller)
Front Desk staff friendly and efficient
Night Porter was reluctant to let me invite a friend into the hotel lounge for a drink late in the evening. His manner and attitude embarrassed me and my friend. This has never happened before when entertaining friends at the Swan.
Overall: My stay was comfortable and might have been more enjoyable but for my experience with the Night Porter. (108238593)
4.1 / 5
nicholas [kirkby stephen, GB]
on 25/10/2009
(Mature couple)
the swan is a very friendly and well run hotel
(108906284)
3.9 / 5
Joanne [London, GB]
on 22/10/2009
(Young couple)
The property is impressive in itself and has been tastefully decorated in a sophisticated yet cosy style. The breakfast was of really excellent quality and the staff attentive and polite.
The only downside really was the fact despite my booking a double room, it turned out to be a twin with the beds pushed together.
Overall: I could not fault the general comfort, aesthetic and service besides the problem with the bed outlined below. However it was a significant defect and did overshadow things a fair amount, because the edge in between us made it awkward to cuddle in the night! (108764065)
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