2 star

County Hotel, Kendal

Station Rd, Kendal, LA9 6BT

Guest Reviews

Summary of Guest Ratings

Check-in process 3.9 / 5 3.9 / 5
Working order of facilities / equipment 3.5 / 5 3.5 / 5
Overall value for money 3.5 / 5 3.5 / 5
Performance of staff 3.8 / 5 3.8 / 5
Your room 3.2 / 5 3.2 / 5
Overall experience 3.5 / 5 3.5 / 5
Order and cleanliness of the hotel 3.5 / 5 3.5 / 5
Guest Rating 3.6 / 5 3.6 / 5

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Night(s) Room(s)

Guest Reviews

3.7 / 5 3.7 / 5 Anonymous on 27/10/2009 (Mature couple)

staff very friendly and entertaining.

over-priced

Overall: enjoyed the experience  (108497921)

3.3 / 5 3.3 / 5 Yasuyuki [Reading, GB] on 09/10/2009 (Mature couple)

old fascilities

 (108298533)

1.4 / 5 1.4 / 5 Tim [Havant, GB] on 13/09/2009 (Solo business traveller)

Staff tried their best in very difficult circumstances.

Water actually running down wall of my room when it rained, generally damp, no useable lounge facilities, no phone in the room, TV not working, elementary catering, incredibly poor value for money.

Overall: Worst hotel I have ever stayed in. Unsafe as well as unsuitable. I have already written to their Operations Manager demanding a refund. Further action is inevitable if this is not forthcoming. Suggest you de-list this establishment.  (108619255)

1.7 / 5 1.7 / 5 Anonymous on 01/09/2009 (Family with older children)

Access to town centre and restaurants was good.

Hotel was dated, dingey, unappealing. Bathroom was smelly and damp. No parking avaialble other than a side steet. Cost was excessive for standard.

Overall: I was very disappointed and found the hotel poor value for money.  (108590391)

5.0 / 5 5.0 / 5 Louise [WITNEY, GB] on 31/08/2009 (Mature couple)

Friendly staff, clean and comfortable room, good breakfast and convenient location near to town centre meant a very enjoyable stay.

Overall: Excellent!  (107614298)

2.6 / 5 2.6 / 5 Ian [Alderley Edge, GB] on 27/08/2009 (Mature couple)

Quick booking in process, Room clean. Good matress on bed

No one on Reception during evening mealtime. Could not get an evening snack meal, ignored by staff.

Overall: Disappointing  (108560959)

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