| Check-in process |  4.2 / 5 |
|---|---|
| Working order of facilities / equipment |  4.4 / 5 |
| Overall value for money | 4.2 / 5 |
| Performance of staff | 4.3 / 5 |
| Your room | 4.5 / 5 |
| Overall experience | 4.5 / 5 |
| Order and cleanliness of the hotel | 4.6 / 5 |
| Guest Rating | 4.4 / 5 |
5.0 / 5
Joseph [Abergavenny, GB]
on 07/10/2009
(Mature couple)
The high quality of the service which was carried out in a discrete manner. We were accompanied by our son, his wife and their 2year old son. The staff made all the Party feel extremely welcome.
Overall: Extremely pleasant and we are contemplating spending our New Year at the hotel with friends. (108862577)
4.0 / 5
chris [scunthorpe, GB]
on 12/05/2009
(Mature couple)
staff friendly and helpful
breakfast in room was very poor milk for cereal put in tumbler, soup spoons for the cereal, toast soggy and like bread. Bacon stuck to plate eggs hard all in all a disappointing breakfast !!
(107487913)
4.6 / 5
Anonymous
on 06/05/2009
(Family with older children)
lovely grounds nice staff pleaseant atmosphere, good pool
slightly expensive for the extra activities (although comparable)
Overall: really enjoyable break (107728512)
4.6 / 5
Rachel [wetherby, GB]
on 14/04/2009
(Family with older children)
Lovely surroundings and room
Lovely Easter Egg hunt for the children
Friendly staff
Brasserie food generally very nice but some dishes overpriced
We were told we would have to pay £20 for our small dog as the information that was e mailed through showed the price for our overall stay we assumed the £20 was the overall price for the dog although we were actually asked to pay £20 per night. Feel this is a bit excessive and not clear at the booking stage.
Think at weekends children should be able to access the pool from 8am
Overall: Very nice (107363098)
4.0 / 5
louise [elsmere port, GB]
on 11/11/2008
(Same sex couple)
Lovely hotel
not sure if I have paid twice as I thought I paid a £50 deposit though your website when booking but hotel said no money recd. Need to investiage
(107264237)
4.9 / 5
Roger [Broadstone, GB]
on 15/01/2008
(Mature couple)
Excellent rooms and comfortable accomodation, perfect for an overnight stay when en route. Friendly and welcoming staff add to the experience. The hotel's location off any major road and within a magnificent golf course setting ensures peace and quiet and a good night's sleep for those traveling.
Our only criticism was the cost of meals in the brasserie. £24.50 for a lamb main course to which side courses must be added is unreasonable. If we stay at the Carden in future it would be cheaper to eat in Chester before checking in. It takes the edge of an otherwise excellent hotel.
(97384084)
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