Down Hall Country House Hotel, Bishops Stortford, nr Stansted

3.6 / 5 Anonymous on 06/07/2009 (Mature couple)

 (107922945)

4.0 / 5 Anonymous on 26/06/2008 (Mature couple)

Friendly Staff, nice atmosphere

Room was serviced but some Bathroom items were not replenished (No Toilet Rolls)

Overall: A very nice experience - we will return  (97909280)

5.0 / 5 NIgel [Chelmsford, GB] on 25/05/2008 (Mature couple)

The whole experience was maginficent. The stay was for my wife's brithday and all the staff seemed to be aware. They sent her a birthday card and after our 'Fine Dining meal' (The best have ever had), they gave her a special plate with 'Happy Birthday' iced onto it and four chocolates. I cannot praise them highly enough.

None

Overall: See above  (97179539)

2.3 / 5 Anonymous on 07/11/2007 (Mature couple)

Overall: We dined in the Grill Room on 3 Nov. I had lemon sole for main course I asked for a fish knife as you would, I was told WE DON'T HAVE FISH KNIVES. I find this quite poor.  (97872716)

4.9 / 5 Diane [Eastbourne, GB] on 04/11/2007 (Mature couple)

Large airy room. Liked the high ceilings. There was an air of grandeur and everything seemed was on hand.

Overall: It was easy to find the hotel following those directions provided by the hotel from our online booking. Online booking very quick and uncomplicated. The room was very pleasant. The settee was very welcome. It was comfortable to sit and relax on rather than just having the bed. Bed comfortable. Bedlinen clean and general presentation very good. Lighting was suitable for reading in bed. I was not aware of any surrounding noise from other rooms but there were not a lot of guests at the time. The meal in the evening was very good and varied choice. Prices for meal average but food above average. Reseentation of the food good. Very personal service. I noticed that a 10% service charge was included on the restaurant bill. I tend to leave a tip of 10% in cash on the table so that the people serving get the tip. I should like to have it confirmed that this service charge is actually passed on to the waiters/waitresses and kitchen staff.  (97401983)

3.6 / 5 Russell [Shipham, GB] on 27/07/2007 (Mature couple)

Fantastic setting, fabulous building.

Overall: Very disappointed with quality of service in the cocktail bar. In the afternnon we ordered tea and cake. We had to ask for serviettes and forks!! On returning to the hotel in the evening ( not late, the bar was open and occupied) we asked for a coofee. We were told there were no coffee pots or mugs as they had a busy day! These experiences took the edge off the hotel experience. I would expect more from a hotel of your style.  (97566606)