| Check-in process |  3.9 / 5 |
|---|---|
| Working order of facilities / equipment |  3.0 / 5 |
| Overall value for money | 3.1 / 5 |
| Performance of staff | 3.7 / 5 |
| Your room | 3.1 / 5 |
| Overall experience |  3.3 / 5 |
| Order and cleanliness of the hotel |  3.5 / 5 |
| Guest Rating | 3.3 / 5 |
3.0 / 5
Anonymous
on 10/08/2004
(Solo business traveller)
(1309443)
4.3 / 5
Anonymous
on 19/11/2009
(Mature couple)
Bedclothes and towels changed frequently. Quiet and relaxing. Good breakfast. Close to local shops & train station.
Some bulbs not working in light fittings.
Overall: A quiet no fuss hotel. Car park was much appreciated. Staff pleasant and polite. (107917314)
2.6 / 5
[Kingsbridge, GB]
on 17/11/2009
(Solo business traveller)
Very pleasant staff
The room was dingy, steep climb to bedroom on the last flight of stairs (with a small suitcase). Threadbare stair carpet at this point. Very noisy plumbing on flushing the toilet in my ensuite - certainly bad enough to wake anyone staying on the same floor as me.
Overall: Conveniently situated as I choose to travel into London Waterloo on the 2 mornings i was there. (108430327)
2.4 / 5
[Fleet, GB]
on 20/10/2009
(Group of adult friends)
Friendly and efficient staff
clean linen
Bedroom dirty
cobwebs,
bathrooms tatty
Overall: Expensive for the quality and cleanliness of the rooms (108710749)
1.7 / 5
Richard [Hurn. Christchurch., GB]
on 06/10/2009
(Mature couple)
poor service,shabby,staircase to rooms very steep and narrow (the rooms were in an annexe insufficient number of towels for a double room
Overall: it was adequate for the two nights that we were there,but would have been very uncomfortable for a longer period (108613742)
3.9 / 5
Colin [Haverhill, GB]
on 05/10/2009
(Solo business traveller)
Price and location
TV selection poor and shower temperature difficult to adjust
Overall: Good (108765989)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.