Barceló Buxton Palace Hotel, Buxton

3.4 / 5 Desmond [Ulverston, GB] on 06/10/2009 (Mature couple)

Comfortable room, central situation of hotel, courteous and helpful staff.

I was one of a number of people complaining at check out of 'supplementary charges' for services or goods not received - in our case for a bottle of wine at dinner when we didn't actually have dinner at the hotel... £13 for 24 hour access to wifi is rather money grubbing... Same for £3.50 for the car park... This is not a cheap hotel but it was made to feel tacky with inroom advertisements for films such as 'Big Jugged Ladies'. Poor taste.

Overall: The hotel was not the best part of our weekend.  (108599452)

3.0 / 5 margaret [BROMSGROVE, GB] on 09/09/2009 (Mature couple)

Function rooms downstairs were wonderful and well decorated. The meal during wedding was well prepared and adequate. The breakfast was second to none

Big bad point was the state of the room no 54 - not onlyh no view but scaffolding over window. The bathroom was worse than any bed and breakfast we have stayed in for a fraction of the price. The bed was worn out - more like a water bed the wasy it wallowed about. There was wall paper hanging off the wall, and ceiling. The pipe work in the bathroom was exposed. The whole experience was of shabbiness and the room was badly in need of a complete refurb and redocorate. If we were not part of a big group with no option but to put up and shut up, we would have demanded some of our money back. Also, the bar prices were frightening and the first glass of red wine purchased for me at a price of £6.75 was almost undrinkable (obviously a left over in the bottle from previous evening).

Overall: Wonderful wedding - well managed by the hotel, but overall the stay cost us much more than the room justified and the drinks were prohibitive  (107318484)

2.0 / 5 Martin [Cleveleys, GB] on 25/08/2009 (Group of work colleagues)

Friendly staff

Rooms were tired and depressing, bathrooms were dirty with mildew and other peoples pubic hairs! Asked to be moved from the first room we were given, second one only marginally better.

Overall: I would expect a much higher standard of room for the price charged.  (108232658)

3.7 / 5 Anonymous on 17/08/2009 (Group of work colleagues)

Excellent position spacious grandure good food pleasant staff

Dark room dim lights so I replaced them by buying brighter ones. Also had to unscrew block so I could open window as I asked reception twice

Overall:  Lovely hotel in need of update  (108413051)

4.1 / 5 katie [tattershall, GB] on 17/08/2009 (Young couple)

Very good staff at check in

 (108687368)

4.0 / 5 Anonymous on 12/08/2009 (Young couple)

central position, comfortable room, fairly quiet, good facilities, good breakfast, pleasant polite staff

pillows needed replacing - were stale smelling and lumpy, room needed redecoration but was OK, view from window was unattractive (building work/renovation), payment for car parking

Overall: good value for money, enjoyed the location, comfortable with adequate facilities  (108880243)