| Check-in process | 3.8 / 5 |
|---|---|
| Working order of facilities / equipment | 3.6 / 5 |
| Overall value for money | 3.6 / 5 |
| Performance of staff | 4.0 / 5 |
| Your room | 3.7 / 5 |
| Overall experience | 3.6 / 5 |
| Order and cleanliness of the hotel | 3.8 / 5 |
| Guest Rating | 3.7 / 5 |
the room was very large and spacious
one table lamp broken the bathroom needed a new carpet it was very stained, bath panel broken, needed a complete new shower. tv needed replacing unable to watch reception awful.
Overall: the staff were excellent, very friendly, the food was very good breakfast and main meals.lovely gardens very well maintained. the hotel is situated under the main flight path of stansted airport.no night flights though. (108558221)
(108628917)
I thought the hotel was value for money
the directions were not very good and signage directing you to the hotel would have been helpful
Overall: very good (107342988)
very good food and service with very good staff
unable to turn heating off in room
Overall: very good (107509733)
clean and restaurant attractive with above average food. Very good deal with room breakfast and dinner included for the usual price of a room.
(107547001)
staff were very good, very helpful and frindly
room had cobwebs round the ceilings, carpet in bathroom was stained and mouldy,door frames and paintwork needed washing, and back ground music in restuarant was a radio station playing depressing music whilst you was eating,instead of playing an easy listening cd, no one wants to hear the news while they are eating there meal.
Overall: my husband booked it as it was my 50th birthday, but i felt it was more like a retirement home than an hotel, everyone seemed to be wispering and the music was like what would be played at a furneral. overall i was very disappointed even with my meal. (107230389)
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