| Check-in process | 4.1 / 5 |
|---|---|
| Working order of facilities / equipment | 3.8 / 5 |
| Overall value for money | 4.0 / 5 |
| Performance of staff | 4.2 / 5 |
| Your room | 3.8 / 5 |
| Overall experience | 4.1 / 5 |
| Order and cleanliness of the hotel | 4.2 / 5 |
| Guest Rating | 4.0 / 5 |
When we arrived the staff were welcoming and attentive. Bar meal was good.
Overall: Staff were polite and food was okay. (108204511)
Use of website for booking was easy, hotel was clean and food good. Bar man and waitress were good.
(a)On arrival (between 2 and 3 p.m.) hotel was locked. (b)Booking did not allow us to book a single room. Upon request for a single room the hostess refused us, as this was not requested on the booking website. (c)The rooms do not have hot water for the bathtubs, so only showers were available. (d) One of the rooms was small, it appeared to be a single room, however was priced to us as a double.
Overall: Inadequate information misled our booking, reception staff appeared to be inadequately trained in customer service. We felt we were too much trouble, right from arrival. (108918394)
Great bplace to stay real old world look and feel to the building, good pub quality food
Overall: Great (108789528)
Everything was awful. The male proprieter was very nice and the polish waitress that served us breakfast was lovely. However, the woman who checked us out & answered our query about breakfast was very curt & unfriendly. Felt as though we were imposing on them for breakfast. Coffee & Tea both cold & had to send back.
Overall: Would only recommend anyone stay there if you were desperate. Dark, dingy, very worn fixtures & fittings in the so called ' 4 poster bedroom' which was a double bed with floral embellishments around. Absolutely one of the worst hotels I have ever stayed in & I certainly won't be repeating the experience!! (108155264)
Cosy atmosphere.
Food good.
Shower not working 1 day.
Furnishings in room antiquated and needs to be updated for the money charged.
Overall: On your internet confirmation it confirmed I could pay with Visa. At hotel this was not the case and I had to pay cash. This was a severe inconvenience. (108375795)
location and old fashioned style of pub
bathroom in room could be a bit better, no shower, but adequate.
Overall: lovely place, lovely people and decent food. (108852347)
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