| Check-in process |  4.2 / 5 |
|---|---|
| Working order of facilities / equipment |  3.8 / 5 |
| Overall value for money | 3.9 / 5 |
| Performance of staff |  4.1 / 5 |
| Your room | 4.0 / 5 |
| Overall experience | 4.0 / 5 |
| Order and cleanliness of the hotel | 4.3 / 5 |
| Guest Rating | 4.0 / 5 |
4.0 / 5
Paul [Stowmarket, GB]
on 27/10/2009
(Mature couple)
Lovely grounds, well kept gardens, restaurant, breakfast and chamber staff very friendly and helpful. Restaurant menu was good (we ate in for first night), well prepared, attractive presentation.
We were staying on B&B basis. We were charged an extra £2.50 for poached eggs on toast, rather than the included full english breakfast. In that example, less was certainly more!
The hotel is a country wedding venue and as such Saturday evening/night was quite noisy. The older teenage son of the groom (estimate 19yrs old), set off the firealarm soon after his father and stepmom went to their room; obviously thought it highly amusing. It was not!
Overall: An overall good experience, would recommend it for a break in the countryside, but ask if a wedding is on. If so, plan your trip accordingly. (108320863)
4.4 / 5
Esben Bruun [Hove, GB]
on 07/10/2009
(Solo business traveller)
(108779858)
5.0 / 5
Anonymous
on 02/10/2009
(Young couple)
service and cleanliness are excellent
Overall: romantic, and relaxed (108346813)
4.0 / 5
Anonymous
on 09/09/2009
(Mature couple)
Excellent location, beautiful building and gardens, food excellent and staff very efficient, friendly and professional.
Decor beginning to look a little tired.In need of updating.
Overall: Very satisfied. (108762227)
1.7 / 5
sean [Chicago, US]
on 07/09/2009
(Young couple)
The setting of the hotel is charming, beautiful scenery and grounds. Free wifi is nice.
The condition of the rooms is poor, very old furniture, musty smell, uncomfortable bed and other furniture. My wife also has a food allergy and is pregnant and the hotel waitstaff was less than helpful in accommodating the menu in the kitchen and bar to her needs. The hotel also had a lot of awards hanging about talking about the great qualities of the cuisine. Even for a hotel, the cuisine is nothing special. We wanted to play croquet but they said the croquet set had been damaged by guests earlier in the season and had not yet been replaced.
Overall: Not a great experience. We stayed in the Sheraton Park Tower for the rest of our stay in the UK, which was much better. (107752863)
4.6 / 5
Anonymous
on 11/08/2009
(Young couple)
(107267838)
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