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| Check-in process |  4.3 / 5 |
|---|---|
| Working order of facilities / equipment |  4.1 / 5 |
| Overall value for money |  3.8 / 5 |
| Performance of staff |  4.4 / 5 |
| Your room | 4.0 / 5 |
| Overall experience | 4.3 / 5 |
| Order and cleanliness of the hotel | 4.4 / 5 |
| Guest Rating | 4.2 / 5 |
4.1 / 5
Anonymous
on 27/08/2009
(Mature couple)
Ambience perfect. Leisurely atmosphere. Polite and helpful staff.
Had to wait some time for attention in lounge bar waiting to order dinner. Immediately rectified once we attracted a waiter. It would have been better if our presence had at least been acknowledged as waiters passed our table. We would then not have had to attract their attention ourselves.
Overall: Excellant. Was a nostalgic re-visit for us and as perfect as it had been on previous two occasions. (107378098)
5.0 / 5
Anonymous
on 04/08/2009
(Mature couple)
Food superb. Staff ver attentive
Overall: It was our Anniversary and we had a superb weekend (107302661)
4.7 / 5
Trevor [Worthing, GB]
on 26/03/2009
(Mature couple)
Friendly and efficient staff - very good food in restaurant.
Overall: Very enjoyable. (107443787)
4.0 / 5
Anonymous
on 28/02/2009
(Same sex couple)
Food excellent, staff friendly
Room was a little small and felt cluttered
(107290908)
5.0 / 5
Anonymous
on 22/12/2008
(Group of adult friends)
Superb oak beamed bedroom in a charming hotel. Breakfast was excellent. All the staff were very helpful.
(107760510)
4.4 / 5
Anonymous
on 25/11/2008
(Mature couple)
The food and service is excellent; standard and cleanliness of the rooms also very good
I thought that £180 per night was expensive. We have stayed weekends in hotels of similar quality for far less, but The Swan is very popular which keeps the price high.
Overall: On the whole, a very good weekend. Lavenham is an excellent place with a good range of interesting things to see and do, and is very convenient for other equally interesting villages such as Long Melford and Clare (107885246)
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