| Check-in process |  4.2 / 5 |
|---|---|
| Working order of facilities / equipment |  3.8 / 5 |
| Overall value for money | 3.7 / 5 |
| Performance of staff | 4.2 / 5 |
| Your room | 3.8 / 5 |
| Overall experience | 3.8 / 5 |
| Order and cleanliness of the hotel | 4.2 / 5 |
| Guest Rating | 3.9 / 5 |
4.1 / 5
Anonymous
on 16/12/2008
(Mature couple)
Location, room, staff
Uncertainty of how to control room heating & shower (got the hang of them after a while, by trial & error)
Overall: An enjoyable stay in an ideal location (107640237)
3.6 / 5
Anonymous
on 29/10/2008
(Young couple)
Good location, clean, and courteous staff.
False fire alarm at 2am on sunday morning
(107532675)
4.4 / 5
Anonymous
on 30/09/2008
(Mature couple)
Great staff working under pressure
hotel had rugby reunion and a wedding on and was short staffed, person serving breakfast also making up breakfast tables...not good
Overall: could do better (107251700)
2.9 / 5
Anonymous
on 31/08/2008
(Mature couple)
LIFT: NOT MADE CLEAR THAT ALL ROOMS NOT ACCESSIBLE BY LIFT.
2 ROSSETTE AWARD FOR FOOD MUCH TOO GENEROUS
Overall: NOT TO COMPARE WITH OTHER BEST WESTERN HOTELS WE HAVE STAYED. (107175192)
2.3 / 5
Anonymous
on 20/08/2008
(Young couple)
The room was clean
Unbelievably overpriced! Room was adequate but basic. For
Overall: The following day we felt exhausted which for (108009394)
3.7 / 5
Anonymous
on 07/06/2008
(Mature couple)
Food was excellent
bar service and restaurant service was slow
(97858369)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.