| Check-in process |  4.2 / 5 |
|---|---|
| Working order of facilities / equipment |  4.1 / 5 |
| Overall value for money |  3.4 / 5 |
| Performance of staff | 4.1 / 5 |
| Your room |  3.7 / 5 |
| Overall experience | 4.2 / 5 |
| Order and cleanliness of the hotel | 4.2 / 5 |
| Guest Rating | 4.0 / 5 |
2.6 / 5
Anonymous
on 18/08/2009
(Young couple)
Nice spa
Waited for over 30 minutes in a queue to check out.
(107617597)
2.7 / 5
Anonymous
on 23/07/2009
(Young couple)
Location, Excelllent grounds
Holes in sheets, dark room, grubby
Overall: Average (108857863)
3.0 / 5
Anonymous
on 22/07/2009
(Mature couple)
Beaytiful hotel, grounds and facilities
Rooms, not too clean and in need of refurbishment
Overall: twin beds provided when a double was required. Service good but rooms need attention. (108583116)
5.0 / 5
Anonymous
on 31/03/2009
(Young couple)
Lovely room, friendly and attentive staff. Relaxing pool, steam room and spa. Beautiful gardens, we had a lovely walk there after breakfast in the sunshine.
No kettle in room.
Continental breakfast materials were scarce by 945 am. Breakfast finishes at 10am, but for a Sunday morning especially after the clocks went forward, we would have appreciated an extension to that time.
Overall: Fabulous. Very relaxing in a beautiful, historic building with gorgeous gardens and environs. A real get-away. (107840811)
4.6 / 5
cynthia [greenwich, US]
on 31/12/2008
(Mature couple)
Staff were very pleasant and helpful
At the time we visited the Oak room which we had looked forward to was closed for the holidays.
Overall: Very pleasant and comfortable (107761394)
5.0 / 5
Lawrence [Mitcham, GB]
on 01/12/2008
(Family with older children)
Everything about this Hotel & the staff were brilliant !! The best Hotel I've ever stayed in. Pure Luxury & quality without the usual pretentiousness !! Only there for 48 hrs but seemed like a lot longer - really relaxing & pampering (& we had our 5 mth old with us!) We'll certainly be back. Even quite good value for this amount of luxury. It's not often you eat that real quality of food & are actually full at the end of it as well!! (The 'Orangey Restaurant')
Can honestly say we had no complaints
Overall: Absolutely perfect !! (107415427)
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