| Check-in process |  4.0 / 5 |
|---|---|
| Working order of facilities / equipment |  2.5 / 5 |
| Overall value for money |  3.0 / 5 |
| Performance of staff | 2.5 / 5 |
| Your room | 3.0 / 5 |
| Overall experience | 2.5 / 5 |
| Order and cleanliness of the hotel |  3.5 / 5 |
| Guest Rating | 3.0 / 5 |
4.4 / 5
Mary [Varaize, FR]
on 21/09/2009
(Mature couple)
Hotel modern, clean with all amenities expected. Had an excellent meal in their restaurant. Waiter charming definately an asset to the hotel.
Unfortunately building work still going on around hotel. Wind turbines to be seen in all directions.
Overall: For a one or two day stay to visit Toledo and Madrid excellent position. Public transport to hand every 30 mins either way. Room was quiet even although outside it was not. (108811966)
1.6 / 5
Anonymous
on 29/07/2009
(Solo business traveller)
Buen trato por parte del personal del hotel. Instalaciones modernas.
Buen desayuno.
Ausencia de ruidos y localización apartada de tumultos.
Mueble bar gratuíto (2 botellines de agua y dos refrescos).
Muy malos olores en el garaje, debido a la acumulación de recipientes con basura en su interior.
Descuido en varios aspectos: ducha inoperativa, enchufes sin corriente, desagües parcialmente atascados,problemas para que el personal abriera el portón del garaje debido al fallo del intercomunicador.
Pequeños desperfectos en las habitaciones: cortinas perforadas con cigarros.
Parece que el hotel está a medio terminar.
Overall: El trato general, así como la comida, fueron de nuestro agrado. Sin embargo, el personal había descuidado aspectos básicos de las instalaciones que nos obligaron a cambiar de habitación. (108555137)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.