| Check-in process |  4.4 / 5 |
|---|---|
| Working order of facilities / equipment |  3.8 / 5 |
| Overall value for money | 3.8 / 5 |
| Performance of staff | 4.6 / 5 |
| Your room | 4.0 / 5 |
| Overall experience |  4.2 / 5 |
| Order and cleanliness of the hotel | 4.5 / 5 |
| Guest Rating | 4.2 / 5 |
4.0 / 5
Malcolm [West Midlands, GB]
on 30/08/2009
(Mature couple)
Traditional hotel with very modern decor and bathrooms. Enormous bed. Welcoming (Australian) receptionist. All staff very friendly.
Food and drink expensive. Dinner was very minimalist - 2 potatoes, 3 mini tomatoes and about 4oz of fish = main meal for £18.95. Beautifully presented but of limited size and very small menu choice.
Fabulous bathroom but nowhere to put anything out ie no horizontal work surfaces. Not even a toothbrush holder or mug.
Overall: Good, but eat before you go. (108466166)
3.1 / 5
Anonymous
on 29/10/2008
(Group of adult friends)
Friendly, attentive & courteous staff. Food was of a good standard. Rooms were in most important respects, clean & comfortable. Queries were addressed quickly & courteously.Open fires in a few areas very welcome. Good Lounge Area.
Heating in most areas of the hotel was barely adequate & in one of our rooms, inoperative. Decor a little too quaint for our taste. Wine list somewhat limited and rather pricey for what was on offer. Daytime facilities (games room/gym/TV lounge)did not appear to be available.
Overall: A satisfactory experience but could have been better with improved daytime/bad weather facilities. Excellent staff the most notable "plus". (107741198)
4.7 / 5
Gordon [Stockport, GB]
on 15/04/2008
(Solo business traveller)
Excellent food, friendly and efficient staff. Whisky Bar is a bit special!
(97088376)
4.0 / 5
DAVID [Seaham, GB]
on 31/03/2008
(Group of adult friends)
Location, log fires.
Evening menu much too expensive, they should provide a bar menu for those on a limited budget. Our bathroom only had a shower, the head of which fell off on me whilst in use! I think it may have been their disabled room. The radiators were not sufficient to heat the room, especially in March.
Overall: Whilst a beautiful old building in fabulous location, I would not be in a hurry to return. (97432690)
2.9 / 5
Anonymous
on 26/03/2008
(Young couple)
the authenticity of the hotel
room heating is very bad and outdated, we froze during the night. Pillows are very thin and uncomfortable (no other options were available).
(97379806)
3.9 / 5
Anonymous
on 23/10/2007
(Mature couple)
(97765377)
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