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3 star

Holiday Inn Express Swindon West M4, Jct 16, Swindon

Frankland Road, Blagrove, Swindon, SN5 8UD
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Guest Reviews

Summary of Guest Ratings

Check-in process 4.0 / 5 4.0 / 5
Working order of facilities / equipment 4.3 / 5 4.3 / 5
Overall value for money 4.0 / 5 4.0 / 5
Performance of staff 4.1 / 5 4.1 / 5
Your room 4.2 / 5 4.2 / 5
Overall experience 4.1 / 5 4.1 / 5
Order and cleanliness of the hotel 4.4 / 5 4.4 / 5
Guest Rating 4.1 / 5 4.1 / 5

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Guest Reviews

4.0 / 5 4.0 / 5 Anonymous on 18/08/2009 (Family with young children)

Very convenient and good breakfast facility

Not advised at check in that there was no restaurant available for dinner at weekend so had to get a takeaway delivered

Overall: Good  (107495369)

5.0 / 5 5.0 / 5 Anonymous on 13/07/2009 (Family with older children)

Going the extra mile: Loaning us a cellphone charger. That was a great help.

How easy it is for children to access the pay-channel TV and select adult movies. It cost me £22 and I only discovered it as I left and I think they should make it more difficult for kids to just flick a few buttons on a remote to gain access to pay channels.

Overall: It was good.  (107433999)

4.1 / 5 4.1 / 5 Anonymous on 25/05/2009 (Same sex couple)

Easy to find,clean,well lit secure car park.

Insuficient number of staff to cope with anything more than quiet periods.

Overall: Generaly happy with my stay but,really poor staffing levels,one member of staff to deal with the reception duties and running the bar.Poor grasp of the english language by the one member of staff that was on duty.Other guests commented on the same problems !!  (107997873)

4.3 / 5 4.3 / 5 Anonymous on 22/12/2008 (Mature couple)

 (107362402)

5.0 / 5 5.0 / 5 JESSICA [WOODBRIDGE SUFFOLK, GB] on 14/08/2008 (Mature couple)

Everything was excellent, beautifully clean, very pleasant staff, nice breakfast.

No bad points.

Overall: 100% would definitely stay again.  (97789368)

4.9 / 5 4.9 / 5 Anonymous on 28/07/2008 (Mature couple)

 (107106931)

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