| Check-in process | 4.7 / 5 |
|---|---|
| Working order of facilities / equipment | 4.7 / 5 |
| Overall value for money | 4.5 / 5 |
| Performance of staff | 4.9 / 5 |
| Your room | 4.8 / 5 |
| Overall experience | 4.8 / 5 |
| Order and cleanliness of the hotel | 4.9 / 5 |
| Guest Rating | 4.7 / 5 |
(2861861)
Quality furnishings and equipment. Comfey bed
Small - but what do you expect in London?
Overall: The rate was better than I could get for a 4* Hotel. Nice touch was the 'Raid The Pantry' facility where you can help yourself to bread cheese huam etc in the late hours of the evening. The staff were very professional. Working in the hotel industry myself, I am generally critical about hotel standards, however on this occassion the hotel and particularly the staff impressed me. One minor comment would be the lack of an English news channel - were not all Americans in London! (99512400)
Quality
Breakfast was a slow and not quite as expected
Overall: Excellent (3304096652)
Overall: What a find. A stunning hotel with fantastic staff who could not do enough for their guests. Some might view the room we stayed in as a little cramped, but for us it was more than adequate and fitted out to the highest standard. Working in the customer service industry I know that it is the little touches that make all the difference and these guys give them out 10 to the dozen. We tend not to stay anywhere more than once, prefering to try new places, but we will be making an exception for 41. (3304687535)
Overall: We were very pleased with the hotel and would not hesitate to recommend the hotel to our friends and family. (3304324816)
(2991962)
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