| Check-in process | 2.9 / 5 |
|---|---|
| Working order of facilities / equipment | 2.4 / 5 |
| Overall value for money | 2.2 / 5 |
| Performance of staff | 2.5 / 5 |
| Your room | 2.1 / 5 |
| Overall experience | 2.0 / 5 |
| Order and cleanliness of the hotel | 2.0 / 5 |
| Guest Rating | 2.3 / 5 |
plenty of parking place, bathroom and shower nice and modern, good and long enough bed, everything was clean
(108795413)
Fine if all you require is a bed for the night close to Lakeside
not clean, slight DIY improvements would have made a big difference
Overall: Okay for the money (108220809)
The room was clean.
The receptionist didn't speak English. The wireless Internet was only available in the dining room which had no heating. Breakfast was warmed up and poor quality. The hotel is next to very busy main road so I had constant road noise.
Overall: The rooms were tucked away outside the homeowners residence. I felt like a second class citizen, the whole experience was well below average and I don't understand how they can call it a hotel. (108809109)
(108218980)
Pleasant polite staff .Room had high quality fittings which looked very modern and homely .
Very poor directions - took 45 mins to find the hotel .
Freezing cold room - no heating turned on - radiator very small took 2 hours to warm room so had to get into bed at 7.30pm to keep warm .Carpet wasn't hoovered properly and there was hair all over it .No hot water to have a shower in the morning ,bathroom like an icebox .Dining room the same ,small and tablecloths had stains all over them .I only had toast and coffee,decided not to have full english provided .
Overall: I wouldn't stay again or recommend it to anyone ,it wasn't a pleasant stay ,dirty ,cold ,dinghy ,depressing .Don't go! (108989834)
Close to my visiting location.
Room was quite nice
Smoke alarm was removed and left in a drawer (Not by us)
Exterior of main reception building is shabby and in a state of poor repair.
Breakfast times for a Sunday morning closed too early (7.30h to 09.00h.)
Overall: Having agreed a slightly later time for breakfast with the owner. Totally disapointed to be told that at 09.10h breakfast was closed. So NO breakfast. This and the morning staff poor attitude ruined our visit. (108938086)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.