| Check-in process |  4.6 / 5 |
|---|---|
| Working order of facilities / equipment |  3.0 / 5 |
| Overall value for money |  4.0 / 5 |
| Performance of staff |  4.2 / 5 |
| Your room |  3.6 / 5 |
| Overall experience |  3.8 / 5 |
| Order and cleanliness of the hotel | 4.0 / 5 |
| Guest Rating | 3.9 / 5 |
4.4 / 5
Anonymous
on 11/09/2009
(Mature couple)
nice and clean good food and service
shower curtain to long dangles in water.fire doors very noisey when closing at night
Overall: very enjoyable (108633068)
3.4 / 5
Richard [Bridgend, GB]
on 17/08/2009
(Family with older children)
Characterful hotel, spacious, clean, comfortable, and well situated. Beds were massive and made for deep sleeping. Good but expensive Breakfast.
Some staff friendly and approachable.
Noisy faucets!(room 14, try flush the WC and hear it refill - for 20 mins)
Continually asked if we want another drink by waiting staff, which is good, but it made you feel like your money was needed desperately.
Evening meal lacked imagination in vegetarian dish, and was pricey for what was just a bowl of pasta with a tinned sauce.
Some staff, (40%), were unnaproachable.
Staff came to table during breakfast needing signatures for payment. This was uncalled for and gave me the impression i was not a trusted client.
Overall: Nice and comfortable, and would stay again. (108127597)
3.1 / 5
Anonymous
on 16/08/2009
(Mature couple)
Clean room...friendly staff.
Expensive meals, was hoping to do some walking but no-where to walk in the vicinity of the hotel...
(108865218)
4.4 / 5
Anonymous
on 28/07/2009
(Young couple)
All the staff at the Frogmill Hotel were very friendly, and willing to help.
Overall: Our room was in the old Coach House across the road from the main hotel. Room clean but not enough main socket points (lamp unable to be plugged in). The restaurant were a bit overwhelmed with the number of customers but ythe food was yum and worth the wait. Breakfast next day was also delicious. The bar staff stayed up while a few of us partied in the bar. Generally, a really great stay and we would go back. (107923637)
4.0 / 5
Heather [Wapping, London, GB]
on 27/07/2009
(Group of work colleagues)
Lovely location and superb refurbishment. People very friendly
Had run out of a large amount of different types of alcohol in the bar
Only given half a toilet roll - which did not last long. No small samples to use
The shower curtain was too long to put in the bath but when on the floor the water run all over the floor
The food menu was very mixed and I suspect that the owners had not yet agreed what type of hotel/pub it was going to be
Overall: A very nice place, the experience slightly marred because there was not the beers/tonic waters etc available. (107697315)
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