| Check-in process |  2.5 / 5 |
|---|---|
| Working order of facilities / equipment |  2.0 / 5 |
| Overall value for money | 2.5 / 5 |
| Performance of staff |  3.0 / 5 |
| Your room | 2.0 / 5 |
| Overall experience | 2.5 / 5 |
| Order and cleanliness of the hotel | 2.5 / 5 |
| Guest Rating | 2.4 / 5 |
1.0 / 5
Emma [brignoles, GB]
on 19/10/2009
(Young couple)
Wrong website description. Booked a double ensuite room: got a twin room with no bathroom/toilets and no door-lock. no heater. Put my bank details to book the room on the website but got to the hotel and was asked to pay by cash (as no card machine)and was verbally 'guarantee'that the money won't be taken out of my bank account.
Overall: Awful experience. Rip off. (108410295)
3.9 / 5
Anonymous
on 24/09/2009
(Young couple)
(108284806)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.