| Check-in process |  4.5 / 5 |
|---|---|
| Working order of facilities / equipment | 4.5 / 5 |
| Overall value for money | 4.5 / 5 |
| Performance of staff |  5.0 / 5 |
| Your room | 4.5 / 5 |
| Overall experience | 4.5 / 5 |
| Order and cleanliness of the hotel | 4.5 / 5 |
| Guest Rating | 4.6 / 5 |
4.9 / 5
Phillip [Guildford, GB]
on 29/10/2009
(Group of adult friends)
The staff were very friendly and very helpful in sorting out our room to a family and did all they could, we were very grateful
We arrived at 10.00pm having left home at 6.30am, we arrived to find that we had only a double room not a family, due to the online booking, we were not impressed!
Overall: Very good, staff very helpful and the hotel was lovely, we would use again but would book direct to save any confusion (108227042)
4.3 / 5
GWEN [Nottingham, GB]
on 19/08/2009
(Mature couple)
Reception staff was excellent - welcoming, informative, friendly and business like.
The room was spacious and clean. Large, comfortable bed.
Breakfast in the dining room was very busy. We had to queue for 15 mins. then after the starter we had to wait a further 10 mins. for the main course to arrive. Staff were apologetic and did their best.
Overall: Overall this was a comfortable hotel and gave good value for money. More staff in the dining room would have made this a better experience. (108872773)
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