| Check-in process |  5.0 / 5 |
|---|---|
| Working order of facilities / equipment |  4.0 / 5 |
| Overall value for money |  4.5 / 5 |
| Performance of staff | 4.5 / 5 |
| Your room | 4.0 / 5 |
| Overall experience | 4.0 / 5 |
| Order and cleanliness of the hotel | 4.0 / 5 |
| Guest Rating |  4.3 / 5 |
4.6 / 5
Lena [Ipswich, GB]
on 21/11/2009
(Young couple)
The staff at reception were really excellent. Very polite throughout. Also at the adjoining pub where we had breakfast.
Understandably it is impossible to have the window open beacause of the noise from the A1 and A14
Overall: We were very pleased. Thabnk you. (108405309)
4.0 / 5
Anonymous
on 03/11/2009
(Family with older children)
The breakfast was brilliant - plentiful, hot and well presented. The staff were very helpful, friendly and cheerful.
The room was a bit too hot, and the thermostat made no difference; a bit noisy; we booked a quad room and the sofa was awful and made my back hurt; not much room on the floor with the mattress laid out for the fourth bed.
Overall: Generally good. (108174321)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.