| Check-in process |  4.6 / 5 |
|---|---|
| Working order of facilities / equipment | 4.6 / 5 |
| Overall value for money | 4.4 / 5 |
| Performance of staff | 4.6 / 5 |
| Your room | 4.6 / 5 |
| Overall experience | 4.6 / 5 |
| Order and cleanliness of the hotel |  4.8 / 5 |
| Guest Rating | 4.6 / 5 |
4.9 / 5
Peter [Bristol, GB]
on 03/11/2009
(Mature couple)
Very quiet room with good clean facilities. Television up to date and working on all channels. Tea facilities good and I liked the idea of supplying the shampoo and shower gel.
The ceiling was sloped with the possibility of bumping your head, but did not pose problems to us. Windows were very high.
Overall: Very good stay with very friendly staff. (108689474)
5.0 / 5
Anonymous
on 15/09/2009
(Mature couple)
Overall a very pleasant stay in a comfortable atmosphere
Overall: good and being disabled we were looked after well thank you (108240703)
4.3 / 5
Christina [Potters Bar, GB]
on 01/09/2009
(Mature couple)
Easy to find. Spacious rooms. Comfortable beds.Good breakfast.
Overall: Good (108864153)
4.9 / 5
Anonymous
on 25/08/2009
(Group of adult friends)
Clean comfortable room, very pleasant and helpful staff, good breakfast, had all of the facilities that I needed, it was quiet and I felt secure as a single woman with a daughter.
The only real concern is the quality of the toilet paper which I think was much too thin. It would also have been nice to have a saucer or small plate to put my used teaspoon onto when I made myself a cup of tea instead of using the other mug or putting it on the wooden surface
Overall: I felt very comfortable and well supported by a team of pleasant staff. (108540574)
4.0 / 5
Anonymous
on 19/08/2009
(Mature couple)
Room was good and sufficient for our needs.
Would not have inclusive breakfast again - since the cheaper continental breakfast would have been all we needed. This option wasn't avaialable when making the booking.
Overall: Fairly easy to find and convenient for visiting my family in Heanor. (108820183)
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