| Check-in process |  5.0 / 5 |
|---|---|
| Working order of facilities / equipment | 5.0 / 5 |
| Overall value for money | 5.0 / 5 |
| Performance of staff | 5.0 / 5 |
| Your room |  4.0 / 5 |
| Overall experience | 4.0 / 5 |
| Order and cleanliness of the hotel | 5.0 / 5 |
| Guest Rating |  4.7 / 5 |
4.7 / 5
sarah [penarth, GB]
on 22/09/2009
(Mature couple)
The receptionist was extremely welcoming, friendly and helpful, particularly with local information. Room was a good size and well equipped with television, clock, etc. Bed was confortable. Good value for money.
Disappointed that there wasn't a restaurant and bar at the hotel as television adverts give the impression that these are the norm. Food served in adjoining services was just about adequate but it would have been nice to have had a drink in the evening. Room temperature was unconfortably hot even with the window open and the fan running. Pillows also unconfortable as I am used to squishy feather pillows and the pillows supplied were too rubbery. Would be nice to have a larger bath towel than those supplied.
Overall: Not bad value for money. Would prefer to stay somewhere with restaurant facilities (including a bar). Staff were excellent. (108161474)
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